IT Support Analyst

Private Advertiser; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Private Advertiser in Sydney, Australia, is seeking a hands-on IT Support professional to help employees maximise workplace technology. You will provide technical support across onsite and remote environments, troubleshoot devices and software, and assist with deployment and equipment tracking.

The role emphasizes strong customer service, clear communication, and the ability to work independently as part of a broader technology team.

Qualifications

• Experience with Microsoft 365 and business applications.
• Basic understanding of networking concepts.
• Strong customer service and communication skills.
• Able to work independently and as part of a technology team.

Responsibilities

• Provide technical support to employees across onsite and remote environments.
• Troubleshoot laptops, desktops, software, peripherals, and connectivity issues.
• Support Windows devices and common workplace productivity applications.
• Assist with device setup, deployment, maintenance, and equipment tracking.
• Manage and resolve IT support requests and escalate complex issues as needed.
• Support workplace technology such as printers, meeting room equipment, and remote-access tools.
• Maintain clear technical documentation and contribute to process improvements.
• Collaborate with other technology teams to ensure a positive end-user experience.

Skills

Microsoft 365

Customer service

Communication

Networking basics

Independent & teamwork

Tools

Printers

Remote-access tools

Job description

This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently.

Key responsibilities

Provide technical support to employees across onsite and remote environments

Troubleshoot laptops, desktops, software, peripherals, and connectivity issues

Support Windows devices and common workplace productivity applications

Assist with device setup, deployment, maintenance, and equipment tracking

Manage and resolve IT support requests and elevate more complex issues when required

Support workplace technology such as printers, meeting room equipment, and remote-access tools

Maintain clear technical documentation and contribute to improvements in IT support processes

Work closely with other technology teams to provide a positive end-user experience

About you

Familiarity with Microsoft 365 and common business applications

Basic understanding of networking concepts and troubleshooting

Strong problem-solving and customer service skills

Clear communication and the ability to support both technical and non-technical users

Comfortable working independently as well as part of a broader technology team