Onsite IT Support Specialist: Devices & End-User Tech

Techanddatapeople; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Techanddatapeople is seeking a proactive IT Support Officer to join our Melbourne team. You will be the on-site face of IT, delivering hands-on support, device provisioning, onboarding, and asset management for a growing national business.

As the first point of contact, you will resolve day-to-day issues across Windows and Microsoft 365, manage ITSM tickets, support meeting room tech, and help maintain asset registers. You’ll work with a remote tech team while owning local IT operations.

Qualifications

• At least 2 years of experience in IT Support, Service Desk or Helpdesk.
• Strong troubleshooting skills across Windows environments and Microsoft technologies.
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Device deployment and provisioning experience, ideally using Microsoft Intune and Windows Autopilot.
• Experience working with ITSM/ticketing platforms.
• Asset and inventory management exposure.

Responsibilities

• Provide Level 1 IT support across hardware, software, Microsoft 365, printing, mobility, and connectivity issues.
• Troubleshoot and resolve incidents and service requests through an ITSM platform.
• Support meeting room technology, printers, mobile devices, and end-user computing environments.
• Build, configure, deploy, and maintain laptops and other end-user devices.
• Facilitate employee onboarding and offboarding activities, including device allocation, user access, and equipment recovery.
• Manage technology assets, maintain accurate asset registers, and monitor stock levels of IT equipment and accessories.
• Coordinate hardware repairs, warranties, returns, and logistics activities.

Skills

IT Support

Troubleshooting

Onboarding

Asset management

Customer service

Tools

Microsoft Intune

Windows Autopilot

Microsoft 365

Azure AD / Entra ID

Job description

Techanddatapeople is seeking a proactive IT Support Officer to join our Melbourne team. You will be the on-site face of IT, delivering hands-on support, device provisioning, onboarding, and asset management for a growing national business.

As the first point of contact, you will resolve day-to-day issues across Windows and Microsoft 365, manage ITSM tickets, support meeting room tech, and help maintain asset registers. You’ll work with a remote tech team while owning local IT operations.