IT Support Officer

Work Initiatives; Maitland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Daracon Group is seeking an IT Support Officer to provide frontline technical support to staff across offices and project sites. You will handle hardware, software and mobile device issues within a modern Microsoft-centric environment.

The role requires a strong customer service mindset, problem-solving skills and the ability to manage multiple priorities. Ongoing training and career development opportunities are available.

Qualifications

• Pursuing an Advanced Diploma or Bachelor’s degree in IT, CS, IS or related field.
• Industry certifications such as Microsoft Modern Desktop Administrator Associate are welcome.
• Experience in Service Desk, IT Support or Desktop Support roles.
• Strong knowledge of Windows 11 and Microsoft 365 applications.
• Excellent troubleshooting, problem-solving and customer service skills.
• Clear verbal and written communication; ability to manage multiple priorities.

Responsibilities

• Provide frontline hardware, software and mobile device support.
• Log, manage and resolve service requests and incidents.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive and SharePoint.
• Assist with Active Directory and Entra ID user account administration.
• Deploy and troubleshoot Windows devices and peripherals.
• Create and maintain support documentation and knowledge base articles.
• Contribute to ICT projects and technology rollouts.
• Deliver excellent service to staff across offices and project sites.

Skills

Customer service

Troubleshooting

Communication

Prioritisation

Independent work

Education

Advanced Diploma or Bachelor's in IT

Tools

Microsoft 365

Intune

Entra ID

SharePoint Online

Teams

Jira Service Management

VPN

Aruba networking

Job description

Daracon Group comprises a number of businesses that collectively deliver an integrated civil construction service across a diverse range of public and private sector projects. Our capabilities span road, rail, concrete structures, landscaping, quarrying and mining, with a strong reputation for delivering high-quality outcomes that meet and exceed client expectations. Central to this success is our dedicated workforce, whose expertise, professionalism and commitment to customer service underpin everything we do.

At Daracon Group, technology plays a critical role in keeping our people connected, productive and safe. We are seeking a customer-focused IT Support Officer to join our ICT team and provide frontline technical support to staff across offices and project sites.

This is an excellent opportunity for someone who enjoys solving problems, helping people, and building their technical skills within a modern Microsoft-centric environment.

Key Responsibilities

• Providing frontline support for hardware, software and mobile device issues
• Logging, managing and resolving service requests and incidents
• Supporting Microsoft 365 applications including CoPilot, Outlook, Teams, OneDrive and SharePoint
• Assisting with user account administration in Active Directory and Microsoft Entra ID
• Deploying, configuring and troubleshooting Windows laptops, desktops and mobile devices
• Supporting printers, meeting room technology and peripheral devices
• Assisting with onboarding and offboarding activities
• Creating and maintaining support documentation and knowledge base articles
• Contributing to ICT projects, technology rollouts and continuous improvement initiatives
• Delivering exceptional customer service to office-based and field-based employees

Currently studying an Advanced Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline

Alternatively, recognised industry certifications such as:

o Microsoft Certified: Modern Desktop Administrator Associate

o Microsoft Certified: Fundamentals certifications (MS-900, AZ-900, SC-900) supplemented by relevant industry experience

Experience in a Service Desk, IT Support or Desktop Support role

Strong knowledge of Microsoft Windows 11

Experience supporting Microsoft 365 applications

Excellent troubleshooting and problem-solving skills

Strong verbal and written communication skills

A genuine passion for customer service and helping others

Ability to manage competing priorities and work independently

High attention to detail and strong organisational skills

Current Australian Driver License

Bachelor's Degree in Information Technology, Cyber Security, Computer Science or related discipline

Experience with Microsoft Intune

Experience with Microsoft Entra ID (Azure AD)

Knowledge of SharePoint Online and Microsoft Teams administration

Experience with Jira Service Management or similar ticketing systems

Understanding of networking concepts including Wi-Fi, DNS, DHCP and VPN technologies

Exposure to Aruba networking solutions

Experience supporting remote and mobile workforces

Understanding of cybersecurity principles and MFA technologies

Certificate IV in Information Technology or similar qualification

Construction, engineering or multi-site business experience

This is an important role within Daracon which will require you to be highly organised, in order to manage your workload in a fast-paced and challenging environment.

In return for your skills and experience, you will be offered the opportunity to work in a highly supportive team who will value your contribution and support you in your career growth.

Daracon is an Equal Opportunity Employerhttps://daracon.com.au/about-us/who-we-are