IT Support Technician (L1-L2) – Onsite & Microsoft 365

My Muscle Chef Pty Ltd; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Discounts & Perks – My Muscle

Onsite gym facilities

Health & wellbeing programs

Growth opportunities

Competitive salary

Job summary

My Muscle Chef Pty Ltd is seeking an IT Support Officer to keep systems & operations running smoothly. You will be the go-to for Level 1 and 2 support, troubleshoot issues, and assist onboarding/offboarding across office, production, and warehouse environments.

As part of the in‑house IT team, you will manage Microsoft 365 services, device management via Intune/Autopilot, and support Azure AD identities, licences, and access with emphasis on least-privilege principles.

Qualifications

• Previous experience in an IT service desk or desktop support role (Level 1/2).
• Experience with Microsoft-centric environments and troubleshooting across desktop, cloud, and network.
• Knowledge of Windows 11, macOS, Microsoft 365, networking basics (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Hands-on experience with Microsoft 365 services (Exchange Online, Entra ID, Intune/Autopilot, SharePoint Online, Teams).
• Ability to manage licenses, access, and maintain IT asset records.

Responsibilities

• Act as the first point of contact for IT requests via ticketing, email, Teams, phone and walk-up.
• Log, prioritise and resolve Level 1/2 tickets within SLAs and communicate progress to users.
• Provide on-site IT support across office, production and warehouse sites.
• Manage devices, enrollments, and configurations through Intune/Autopilot.
• Support identity and access management in Entra ID and Azure AD.
• Maintain hardware assets, fix documentation, and contribute to knowledge base.

Skills

IT service desk

Level 1/2 support

Microsoft 365

Intune/Autopilot

Azure Entra ID / Azure AD

On-site support

Device management

Windows 11

macOS

Networking basics

Tools

Microsoft 365

Intune

Autopilot

SharePoint Online

Teams

Exchange Online

Entra ID (Azure AD)

OneDrive

PowerShell/Power Automate

Security basics (Defender)

Job description

My Muscle Chef Pty Ltd is seeking an IT Support Officer to keep systems & operations running smoothly. You will be the go-to for Level 1 and 2 support, troubleshoot issues, and assist onboarding/offboarding across office, production, and warehouse environments.

As part of the in‑house IT team, you will manage Microsoft 365 services, device management via Intune/Autopilot, and support Azure AD identities, licences, and access with emphasis on least-privilege principles.