IT Support Officer (NSW)

Konnecting; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Konnecting is seeking an IT Support Officer to join our IT team in New South Wales. The role focuses on first and second-level helpdesk support, provisioning and configuring new equipment, and contributing to IT projects to support service delivery.

You will provide on-site and off-site support, maintain documentation and ensure security across Microsoft 365 and Windows Server environments while meeting safeguarding and workplace health and safety requirements.

Qualifications

• Higher School Certificate or equivalent qualification.
• IT industry certifications such as MCP, MCSE, CompTIA A+ or Security+.
• Current driver’s licence.
• At least one year of IT support experience in an enterprise environment.
• Experience with Microsoft Office 365.
• Experience with Microsoft Windows Server networks.
• Experience with server/desktop virtualization technologies.
• Knowledge of TCP/IP and network troubleshooting.
• Satisfactory National Police Check.
• Working with Children Check for paid employment in NSW.

Responsibilities

• Monitor, manage and maintain the service desk system; troubleshoot hardware, software and network issues.
• Provide technical support for Microsoft 365; image, configure and deploy IT hardware.
• On-site and off-site technical support; develop end-user training resources.
• Manage user onboarding/offboarding; create and maintain IT systems documentation; manage network access and security.
• Participate in IT projects including server/network upgrades and site implementations; assist with staff training.
• Follow safeguarding policies and complete mandatory training.
• Take responsibility for workplace health and safety; report unsafe conditions.

Skills

Customer service

TCP/IP troubleshooting

Driver's license

Police check compliance

Working with Children Check

Education

Higher School Certificate or equivalent

Relevant IT certifications (MCP, MCSE, CompTIA A+, Security+)

Tools

Microsoft Office 365

Virtualisation technologies

Job description

Job Type: Permanent position | Full time position

Job Description

About the Organisation Our client is a leading not-for-profit disability services provider dedicated to understanding, engaging with and celebrating the strengths, aspirations and interests of people on the autism spectrum. The organisation supports people of all ages through evidence-informed, person-centred and family-focused services, with a strong commitment to creating meaningful opportunities and improving outcomes for the people it supports.

Position Purpose As part of the IT team, the IT Support Officer will assist with the maintenance and delivery of IT operations and solutions that support the organisation’s strategic objectives. This role is primarily focused on providing first and second-level helpdesk support, participating in IT projects, and provisioning and configuring new equipment.

Key Responsibilities 1. IT Helpdesk Support Monitor, manage and maintain the service desk system. Troubleshoot and resolve hardware, software and network issues. Provide technical support for Microsoft 365. Image, configure and deploy IT hardware.

Provide on-site and off-site technical support. Develop end-user training resources. Escalate complex technical issues when required.

2. Network Administration Manage user onboarding and offboarding processes. Create and maintain IT systems documentation. Manage network access and security.

3. Technical Support Maintain knowledge of desktop and server operating systems. Maintain network devices and troubleshoot network and server issues. Resolve technical issues or elevate them as required. Keep up to date with emerging technologies and IT best practices.

4. IT Projects Participate in IT projects, including server upgrades, network upgrades and new site implementations. Maintain project documentation. Assist with the development and delivery of staff training to support new systems and technologies.

5. Communication and Stakeholder Support Support the organisation’s strategic and business objectives. Assist with IT communications to staff. Participate in IT-related meetings, focus groups and committees. Educate and train staff to improve their technical knowledge and capabilities.

Safeguarding Responsibilities The organisation is committed to providing an environment free from abuse, neglect and exploitation for the people it supports. Employees are expected to: Follow safeguarding policies, procedures and the organisation’s Code of Conduct. Complete mandatory training and apply safeguarding requirements in daily practice. Recognise and report signs of abuse, neglect or exploitation. Report practices that do not comply with organisational policies and procedures.

Work Health and Safety Employees are required to: Take reasonable care of their own health and safety. Follow reasonable safety instructions and applicable workplace requirements. Report unsafe conditions or practices and suggest improvements. Participate in workplace health and safety consultations. Understand and comply with the organisation’s Code of Conduct.

Essential Requirements Higher School Certificate or equivalent qualification. Relevant IT industry certifications, such as MCP, MCSE, CompTIA A+ or Security+. Current driver’s licence. At least one year of experience providing IT support in an enterprise environment. Strong communication and customer service skills. Experience with Microsoft Office 365. Experience with Microsoft Windows Server networks. Experience with server and/or desktop virtualisation technologies. Knowledge of TCP/IP and network troubleshooting. Satisfactory National Police Check. Working with Children Check for paid employment in NSW.

Work Environment and Physical Requirements Resilience: Ability to manage time pressure and workload frequently. Sitting: Required continuously. Standing and walking: Required occasionally. Lifting, carrying, pushing, pulling and reaching: Required rarely, involving loads under 5 kg. Fine motor skills: Keyboarding and writing required continuously.