IT Help Desk Specialist – Tier 1/2

Police Bank Ltd.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Generous parental leave

Wellbeing programs and leave types

Job summary

Police Bank is seeking a Hands-on Technical Support Officer to join the Technology team in Surry Hills, NSW. The role requires in-office work five days a week and offers exposure to Tier 1/2 IT support across hardware, software, and Microsoft 365, with a focus on delivering a positive customer experience.

You will handle incidents from initial contact through to resolution, assist with device provisioning, software deployment, and ongoing IT service improvements in a friendly, member-focused

Qualifications

• 12 months’ experience in a Help Desk, Service Desk, IT Support or Technical Support environment.

Responsibilities

• Respond to IT support requests via phone, email, chat and ticketing system.
• Diagnose and resolve Tier 1 issues and provide Tier 2 support where appropriate.
• Support desktops, laptops, mobile devices, printers and other IT equipment.
• Install, configure and troubleshoot software and Windows OS.
• Support Microsoft 365 apps including Outlook and Teams.
• Troubleshoot connectivity, network and system access issues.
• Assist with user accounts, permissions and password resets.

Skills

Windows 10/11

Microsoft 365

Help Desk

IT Support

Customer Service

Troubleshooting

Job description

Police Bank is seeking a Hands-on Technical Support Officer to join the Technology team in Surry Hills, NSW. The role requires in-office work five days a week and offers exposure to Tier 1/2 IT support across hardware, software, and Microsoft 365, with a focus on delivering a positive customer experience.

You will handle incidents from initial contact through to resolution, assist with device provisioning, software deployment, and ongoing IT service improvements in a friendly, member-focused