IT Support Specialist for Social Impact

Konnecting; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Job summary

Konnecting is seeking an IT Support Officer to join our IT team in New South Wales. The role focuses on first and second-level helpdesk support, provisioning and configuring new equipment, and contributing to IT projects to support service delivery.

You will provide on-site and off-site support, maintain documentation and ensure security across Microsoft 365 and Windows Server environments while meeting safeguarding and workplace health and safety requirements.

Qualifications

• Higher School Certificate or equivalent qualification.
• IT industry certifications such as MCP, MCSE, CompTIA A+ or Security+.
• Current driver’s licence.
• At least one year of IT support experience in an enterprise environment.
• Experience with Microsoft Office 365.
• Experience with Microsoft Windows Server networks.
• Experience with server/desktop virtualization technologies.
• Knowledge of TCP/IP and network troubleshooting.
• Satisfactory National Police Check.
• Working with Children Check for paid employment in NSW.

Responsibilities

• Monitor, manage and maintain the service desk system; troubleshoot hardware, software and network issues.
• Provide technical support for Microsoft 365; image, configure and deploy IT hardware.
• On-site and off-site technical support; develop end-user training resources.
• Manage user onboarding/offboarding; create and maintain IT systems documentation; manage network access and security.
• Participate in IT projects including server/network upgrades and site implementations; assist with staff training.
• Follow safeguarding policies and complete mandatory training.
• Take responsibility for workplace health and safety; report unsafe conditions.

Skills

Customer service

TCP/IP troubleshooting

Driver's license

Police check compliance

Working with Children Check

Education

Higher School Certificate or equivalent

Relevant IT certifications (MCP, MCSE, CompTIA A+, Security+)

Tools

Microsoft Office 365

Virtualisation technologies

Job description

Konnecting is seeking an IT Support Officer to join our IT team in New South Wales. The role focuses on first and second-level helpdesk support, provisioning and configuring new equipment, and contributing to IT projects to support service delivery.

You will provide on-site and off-site support, maintain documentation and ensure security across Microsoft 365 and Windows Server environments while meeting safeguarding and workplace health and safety requirements.