IT Services Officer - APS 5 (Affirmative measure - disability employment)

Australian Taxation Office; Canberra; Presencial; AUD 70 000 - 90 000; Tempo integral

Resumo da oferta

Australian Taxation Office is seeking an IT Services Officer to join the Enterprise Solutions and Technology area. The role contributes to the delivery, operation and continuous improvement of IT services across the organisation, working under limited direction across IT Service Management activities.

You will engage with business stakeholders, technical specialists and service providers to support reliable IT services, identify risks and assist in resolving moderately complex issues, with an

Qualificações

• Experience in IT service management and delivering IT services.
• Ability to engage with stakeholders and service providers.
• Ability to assess risks and contribute to issue resolution.

Responsabilidades

• Support delivery, operation and improvement of IT services.
• Analyse information and manage competing priorities.
• Engage with business stakeholders, technical specialists and project teams to support service delivery.

Conhecimentos

IT Service Management

Stakeholder Engagement

Risk Assessment

Problem Solving

Descrição da oferta de emprego

IT Services Officer - APS 5 (Affirmative measure - disability employment)

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an IT Services Officer, you will contribute to the delivery, operation and continuous improvement of IT services across the organisation. Working under limited direction across a range of IT Service Management activities, you will analyse information, manage competing priorities, investigate service delivery issues and contribute to solutions that support business outcomes.

You will engage with business stakeholders, technical specialists, service providers and project teams to support effective and reliable IT services. Using sound judgement and a customer-focused approach, you will identify and assess risks, assist in resolving moderately complex issues and escape matters where appropriate.

You will also contribute to operational procedures, knowledge management, performance reporting and service improvement activities. You may provide advice and recommendations to support informed decision-making, effective governance and improved service delivery outcomes.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals from all backgrounds.

The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.

The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at [e-mail] or call 13 15 50 with details of your request and your preferred method of contact.