IT Services Officer (Affirmative measure - disability employment)

Australian Taxation Office; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Taxation Office is recruiting an IT Services Officer (Affirmative measure – disability employment) in Sydney. You will contribute to delivery and support of critical IT services, working with stakeholders, technical teams and project groups to achieve customer-focused outcomes.

You’ll investigate requests, support users, analyse information, and participate in continuous service improvement, reporting and knowledge management to ensure reliable IT services across the organisation.

Qualifications

• Experience in IT service delivery and support.
• Familiarity with ITIL and SIAM principles is advantageous.
• Ability to analyse information and contribute to continuous improvement.

Responsibilities

• Deliver and support critical IT services across the organisation.
• Investigate service requests and assist users with issues.
• Contribute to reporting, data analysis and knowledge management.

Skills

Stakeholder collaboration

Prioritisation

Adaptability

Reporting & data analysis

User support

IT Service Management (ITIL/SIAM)

Tools

Microsoft 365 (Excel, Teams, Outlook, Word, PowerPoint, SharePoint)

ITIL

SIAM

Job description

IT Services Officer (Affirmative measure - disability employment)

This vacancy is only open to people with disability. This measure is designed to address the under-representation of people with disability in the Australian Public Service.

We are committed to increasing diversity in the ATO as we believe a diverse workforce better represents the Australian community we serve. One of the ways we do this is by improving employment and career development for people with disability.

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an IT Services Officer, you will contribute to the delivery and support of critical IT services that enable business operations and outcomes across the organisation. Working within an IT Service Management environment, you will assist with service delivery activities, investigate service requests, support users, analyse information, and contribute to continuous service improvement activities.

You will work collaboratively with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes that align with organisational priorities and governance requirements. Using your analytical and problem-solving skills, you’ll identify issues, assess impacts, contribute to risk management activities, and support the implementation of effective solutions.

You will also contribute to reporting, data analysis, operational procedures and knowledge management activities, while supporting the transition of projects and enhancements into business-as-usual operations. Your work will help ensure the delivery of reliable, efficient and customer-focused IT services that support organisational objectives and continuous improvement.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals from all backgrounds.

Our ideal candidate:

• builds positive working relationships with business and technical stakeholders and works collaboratively to achieve team and service delivery outcomes
• organises and completes work under general direction, manages competing priorities and adapts to changing operational requirements
• has, or is willing to develop knowledge of IT Service Management practices, including ITIL and Service Integration and Management (SIAM) principles
• contributes to reporting, data analysis, governance and continuous improvement activities that support informed decision-making and service delivery outcomes
• provides user support by investigating requests and basic technical issues, identifying risks and impacts, and escalating matters where appropriate
• uses Microsoft 365 applications, including Excel, Teams, Outlook, Word, PowerPoint and SharePoint, to organise information, collaborate with others and support business activities.

Eligibility

Candidates applying under the affirmative measure provision must provide evidence of disability.

Notes

This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing positions may be offered for up to 18 months.

Non-ongoing vacancies have the potential to become ongoing. These non-ongoing positions may become ongoing within the next 12 months. Should a position become ongoing then the merit pool established through this selection process may be used to fill the vacancy.

Getting to know the Australian Taxation Office

We are globally recognised for leading best practice in the administration of tax and superannuation, promoting a level playing field and fairness for all. Our work makes a real difference to the lives of Australians and positively impacts their economic and social wellbeing. Our people are problem-solvers, curious, dynamic and are at the heart of our success. We are inclusive and embrace the strength of diversity. Flexible working arrangements are available to help balance work and life. We offer more than you expect. We offer a place where you can belong, a say in how you make a difference, and the chance to grow a successful career.