IT Services Officer — Service Delivery & Improvement

Australian Taxation Office; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

Australian Taxation Office is seeking an IT Services Officer to join the Enterprise Solutions and Technology area. The role contributes to the delivery, operation and continuous improvement of IT services across the organisation, working under limited direction across IT Service Management activities.

You will engage with business stakeholders, technical specialists and service providers to support reliable IT services, identify risks and assist in resolving moderately complex issues, with an

Qualifications

• Experience in IT service management and delivering IT services.
• Ability to engage with stakeholders and service providers.
• Ability to assess risks and contribute to issue resolution.

Responsibilities

• Support delivery, operation and improvement of IT services.
• Analyse information and manage competing priorities.
• Engage with business stakeholders, technical specialists and project teams to support service delivery.

Skills

IT Service Management

Stakeholder Engagement

Risk Assessment

Problem Solving

Job description

Australian Taxation Office is seeking an IT Services Officer to join the Enterprise Solutions and Technology area. The role contributes to the delivery, operation and continuous improvement of IT services across the organisation, working under limited direction across IT Service Management activities.

You will engage with business stakeholders, technical specialists and service providers to support reliable IT services, identify risks and assist in resolving moderately complex issues, with an