Service Delivery Officer

Australian Taxation Office; Gosford; On-site; AUD 34,440 - 41,328; Part time

Job summary

A government agency is seeking a Service Delivery Officer to assist clients with queries through various communication channels in a contact-centre environment. The role is casual and begins early next year, offering meaningful work in the community. Ideal candidates are adaptable, tech-savvy, and possess excellent client service skills.

Qualifications

• Experience delivering excellent client service.
• Ability to communicate clearly and professionally.
• Confident using technology to share and accurately record information.
• Thrive in a busy, fast-paced environment.

Responsibilities

• Respond to client queries across multiple communication channels.
• Engage with the community to provide support.

Skills

Technology literacy

Excellent client service

Clear communication

Adaptability

Job description

Overview

Join to apply for the Service Delivery Officer role at Australian Taxation Office. We’re currently recruiting for our casual workforce to support Tax Time 2026, with commencement scheduled for early next year. If you're seeking meaningful work that supports the community, this is your opportunity to join a team that helps Australians navigate the tax and superannuation system.

As a Service Delivery Officer, you’ll respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals. This role involves extensive client contact in a scheduled, contact-centre environment. You’ll need to be adaptable, open to learning new skills, and responsive to the evolving needs of our clients.

Responsibilities

• Respond to client queries and engage with the community across multiple communication channels – including phone, paper, webchat, email, and online portals.

Qualifications

• are confident using technology to share and accurately record information
• thrive in a busy, fast-paced environment
• have experience delivering excellent client service
• communicate clearly and professionally

Employment Details

These roles will be offered on a casual basis in Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.

Job function: Customer Service | Industry: Government Administration