IT Services Officer (APS4) — Service Delivery & Improvement

Australian Taxation Office; Newcastle; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Taxation Office is seeking IT Services Officers to join our Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to the delivery and support of critical IT services, working within an IT Service Management environment to assist with service delivery and investigate requests.

You will collaborate with business stakeholders, technical teams, service providers and project groups to deliver customer-focused outcomes, analyse information, manage

Qualifications

• Experience working in an IT Service Management environment.
• Ability to analyse information and support service delivery.
• Collaborates with stakeholders, technical teams and project groups.

Responsibilities

• Contribute to delivery and support of critical IT services.
• Assist with service delivery activities and investigate requests.
• Support users and analyse information to resolve issues.
• Contribute to continuous service improvement and knowledge management.
• Help transition projects into business-as-usual operations.

Skills

Service delivery

Investigate requests

User support

Information analysis

Continuous improvement

Job description

Australian Taxation Office is seeking IT Services Officers to join our Enterprise Solutions and Technology area. As an APS 4 IT Services Officer, you will contribute to the delivery and support of critical IT services, working within an IT Service Management environment to assist with service delivery and investigate requests.

You will collaborate with business stakeholders, technical teams, service providers and project groups to deliver customer-focused outcomes, analyse information, manage