IT Field Engineer (NV1/NV2)

Unisys; Canberra; On-site; AUD 70,000 - 110,000; Full time

Job summary

Unisys in Canberra is seeking a Technical Field Engineer to be the onsite expert who restores services, troubleshoots complex issues, and keeps critical government technology running when it matters most.

You’ll work directly with federal government staff, supporting desktop, laptop, printer, hardware, software, and networking technologies in an onsite environment. This role offers hands-on problem solving and opportunities to build practical field engineering skills.

Qualifications

• Minimum 6 months' experience in a deskside support environment.
• Experience with fault investigation, triage, and issue resolution.
• Knowledge of desktop/server hardware and networking troubleshooting.
• Current Driver's Licence.
• Active NV1 or NV2 Australian Security Clearance (mandatory).

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and peripherals.
• Diagnose and resolve issues in a deskside support setting.
• Install, configure, maintain hardware and software in a Windows environment.
• Support end users and infrastructure across desktop, printer, and network components.
• Ensure high levels of customer service and satisfaction.
• Contribute to secure, reliable government technology environments.

Skills

Deskside support

Windows troubleshooting

Hardware diagnostics

Printer deployment

Customer service

Job description

NV1 or NV2 Security Clearance Required

Keep critical technology running where reliability matters most.

When users encounter technical issues, productivity slows and operations are impacted. As a Technical Field Engineer, you'll be the trusted onsite expert who restores services, solves complex technical problems, and ensures technology performs when it's needed most.

This is an ideal opportunity for someone who enjoys hands-on troubleshooting, working directly with customers, and building technical expertise across a broad technology landscape.

The Opportunity

Technology is at the heart of every modern workplace, and when issues arise, organizations rely on skilled engineers who can diagnose problems quickly and keep users productive.

As a Technical Field Engineer supporting a federal government client in Canberra, you'll play a key role in maintaining secure, reliable, and mission-critical technology environments. Working onsite, you'll support end users and infrastructure across desktop, laptop, printer, hardware, software, and networking technologies.

Every day brings a different challenge. From troubleshooting hardware faults and software issues to deploying devices and supporting Windows environments, you'll be the person customers trust to deliver effective solutions and an outstanding support experience.

This role offers excellent exposure to a variety of technologies while developing valuable field engineering and customer engagement skills.

What You'll Do

• Provide onsite technical support for desktop, laptop, printer, and peripheral devices.
• Investigate, diagnose, triage, and resolve technical issues in a deskside support environment.
• Install, configure, maintain, and troubleshoot hardware, software, and network-related components.
• Support users within a corporate Windows environment.
• Perform printer installation, deployment, configuration, and disposal activities.
• Build, upgrade, and diagnose PCs and associated hardware.
• Deliver a high level of customer service and maintain customer satisfaction throughout every interaction.
• Contribute to a secure, reliable, and high-performance technology environment for a federal government client.

What You'll Bring

• Minimum 6 months' experience in a deskside support environment.
• Experience with fault investigation, triage, and issue resolution.
• Knowledge of desktop support, server support, hardware, networking, and software troubleshooting.
• Strong hardware diagnostic and PC build/upgrade capabilities.
• Experience with printer deployments and support activities.
• Test and Tag experience is highly regarded.
• Excellent communication and customer service skills.
• Current Driver's Licence.
• Active NV1 or NV2 Australian Security Clearance (mandatory).

Why Join Us

This role provides the opportunity to build practical technical expertise while working in a highly secure and professional environment.

You'll gain exposure to a wide range of technologies, strengthen your troubleshooting capabilities, and develop valuable customer-facing experience that can support future career growth within field services and technical support.

If you enjoy variety, hands-on problem-solving, independence, and making a direct impact on users and business operations, this role offers an excellent platform to further your field engineering career.