Lead Tech Field Engineer

Unisys; Canberra; On-site; AUD 120,000 - 150,000; Full time

Job summary

Unisys in Canberra is seeking a Lead Technical Field Engineer who is an Australian citizen with an active NV1/NV2 clearance and strong technical support experience. The role provides first and second-level support across desktop, server, networking, and software environments.

You will troubleshoot hardware, software, server, and network issues, support Microsoft 365, Active Directory, Windows, and Linux environments, perform hardware installations, upgrades, and break-fix activities, and work

Qualifications

• NV1/NV2 Australian Security Clearance is mandatory.
• Experience with Microsoft 365 / Office 365.
• Windows and Linux support experience.
• Background in field engineering or IT service desk is a plus.

Responsibilities

• Troubleshoot hardware, software, server, and network issues.
• Support Microsoft 365, Active Directory, Windows, and Linux environments.
• Perform hardware installations, upgrades, and break-fix activities.
• Support physical and virtual infrastructure environments.
• Work directly with users to resolve critical technical issues.

Skills

Technical support

Field engineering

Desktop support

Customer interaction

Tools

Microsoft 365

Active Directory

Windows

Linux

Networking

Job description

Lead Technical Field Engineer | NV1/NV2 Clearance Required

Are you an Australian Citizen with an active NV1/NV2 Security Clearance and strong technical support experience?

We're looking for a Lead Technical Field Engineer to provide first and second-level support across desktop, server, networking, and software environments.

In this role, you'll:

• Troubleshoot hardware, software, server, and network issues
• Support Microsoft 365, Active Directory, Windows, and Linux environments
• Perform hardware installations, upgrades, and break-fix activities
• Support physical and virtual infrastructure environments
• Work directly with users to resolve critical technical issues

We're interested in professionals with experience in technical support, field engineering, desktop support, IT support, or service desk environments.

Requirements:

• NV1/NV2 Autralian Security Clearance (mandatory)
• Microsoft 365 / Office 365 experience
• Windows and Linux support experience