Senior Field Tech – On-Site PC & Printer Support

Unisys; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

A technology services company in Canberra is seeking a Technical Field Engineer. In this role, you will install, diagnose, maintain, and service computer-related products, ensuring customer satisfaction. Required qualifications include NV1 or NV2 security clearance and proven experience in deskside support. The ideal candidate has skills in installation and troubleshooting of desktop and laptop computers, along with hardware and software diagnostics. A focus on fault resolution is essential. This role offers a dynamic work environment.

Qualifications

• Proven experience in a Deskside support environment performing fault investigation, triaging, and resolution.
• Experience with desktop support, server support, hardware, network, and software installation and troubleshooting.
• Minimum of 6 months experience in supporting a Deskside support environment.

Responsibilities

• Install, diagnose, maintain, and service computer-related products.
• Ensure customer satisfaction throughout all transactions.
• Provide support for desktop/laptop computers and printers.

Skills

Deskside support experience

Fault investigation and resolution

Windows environment support

Software and hardware diagnostics

Test and Tag experience

Customer satisfaction focus

Job description

A technology services company in Canberra is seeking a Technical Field Engineer. In this role, you will install, diagnose, maintain, and service computer-related products, ensuring customer satisfaction. Required qualifications include NV1 or NV2 security clearance and proven experience in deskside support. The ideal candidate has skills in installation and troubleshooting of desktop and laptop computers, along with hardware and software diagnostics. A focus on fault resolution is essential. This role offers a dynamic work environment.