End User Support Technician

The Onset; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Onset is seeking a hands-on End User Support Technician to join our high-performing team in Sydney, providing frontline desktop and end-user support across enterprise environments. This role focuses on delivering timely, user-friendly IT assistance and maintaining solid security/compliance standards.

You will handle incidents and requests, work across Windows 11, and collaborate with global IT teams. This 12+ month contract is onsite in Sydney CBD, with opportunities to grow your skills in a

Qualifications

• 3-4+ years’ experience in Desktop / PC Support.
• Strong experience supporting Windows 11 environments.
• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded.
• Exposure to enterprise IT environments and infrastructure support.

Responsibilities

• Supporting enterprise IT devices, systems, and infrastructure
• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
• Installing, configuring, monitoring, and maintaining IT environments
• Managing incidents and service requests through ticketing systems
• Performing upgrades, preventative maintenance, and emergency support tasks
• Deploying software and hardware across user environments
• Supporting remote sites when required, as travel may be involved
• Assisting users with onboarding and IT orientation
• Contributing to technical documentation and process improvements
• Ensuring security and compliance standards are maintained

Skills

Windows 11

ITSM / ServiceNow

PC hardware

LAN networking

Troubleshooting

Documentation

Customer service

Independence

Education

Certificate-level IT qualification

Job description

End User Support Technician

****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****

End User Support Technician

****Security Clearance Requirement - This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level****

Ready to take your IT support career to the next level?

We’re looking for a hands‑on, customer‑focused End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites. This is your opportunity to work on cutting‑edge IT systems in a fast‑paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go‑to technical expert, this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day‑to‑day will include

• Supporting enterprise IT devices, systems, and infrastructure
• Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
• Installing, configuring, monitoring, and maintaining IT environments
• Managing incidents and service requests through ticketing systems
• Performing upgrades, preventative maintenance, and emergency support tasks
• Deploying software and hardware across user environments
• Supporting remote sites when required, as travel may be involved
• Assisting users with onboarding and IT orientation
• Contributing to technical documentation and process improvements
• Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience

• 3-4+ years’ experience in Desktop / PC Support
• Strong experience supporting Windows 11 environments
• Experience with ITSM / ticket management platforms, with ServiceNow highly regarded
• Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
• Exposure to enterprise IT environments and infrastructure support
• Strong troubleshooting and analytical skills
• Ability to work independently and manage competing priorities
• Certificate-level IT qualification or equivalent experience

About You You’re someone who:

• Loves solving technical challenges
• Delivers exceptional customer service
• Communicates confidently with both technical and non-technical users
• Thrives in fast-paced environments
• Is proactive, adaptable, and eager to learn new technologies
• Enjoys being part of a collaborative, high-performing team

Why This Opportunity?

• Long‑term 12+ month contract with the opportunity for an ongoing or renewable contract
• Enterprise‑scale technology environment
• Opportunity to work with global IT teams
• Varied and engaging technical work
• Supportive team culture
• Sydney CBD based and onsite