Sr. Technical Field Engineer (NV1/NV2)

Unisys; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys in Canberra, ACT is seeking a Senior Technical Field Engineer to deliver onsite support across desktops, laptops, printers, and peripherals. You will diagnose, maintain, and repair technologies while taking ownership of service activities for an assigned client base.

The role emphasizes advanced troubleshooting, independent work, and collaboration with experienced professionals to support government-focused technology environments and ensure reliable operations.

Qualifications

• Active NV1 or NV2 Security Clearance (mandatory).
• Generally 2-4 years of relevant field engineering or technical support experience.
• Strong troubleshooting and problem-solving capability.
• Experience supporting desktop, laptop, printer, and peripheral technologies.
• Ability to work independently and take ownership of client service activities.
• Strong communication and customer service skills.
• Current Driver's Licence.

Responsibilities

• Deliver onsite support for desktops, laptops, printers, and peripheral devices.
• Diagnose, maintain, repair, and service computer-related technologies.
• Take ownership of service activities across an assigned client base.
• Resolve technical issues using advanced tools and troubleshooting techniques.
• Perform maintenance activities and installation services.
• Identify recurring technical issues and contribute improvement recommendations.
• Support teammates by sharing technical knowledge and expertise.
• Contribute to service reporting, documentation, and continuous improvement initiatives.
• Proactively communicate technical and process improvements to management and team members.

Skills

NV1/NV2 security clearance

2-4 years field engineering

troubleshooting

desktop/laptop/printer support

independent worker

communication skills

driver's licence

Job description

Senior Technical Field Engineer

Canberra, ACT

NV1/NV2 Security Clearance Required

Support critical technology environments and become the trusted expert in the field.

When technology issues occur, organizations need experienced engineers who can respond, resolve, and restore services quickly. As a Senior Technical Field Engineer, you'll take ownership of complex onsite support activities, helping clients maintain reliable technology operations while delivering exceptional service and technical expertise.

The Opportunity

Technology is only valuable when it works reliably for the people who depend on it.

As a Senior Technical Field Engineer, you'll be the face of technical support onsite, providing advanced field engineering services across an assigned client base. You'll troubleshoot complex hardware issues, perform maintenance and installations, and use your technical knowledge to resolve challenges that impact client operations.

This role offers the opportunity to work independently while collaborating with experienced professionals who support important government-focused technology environments. You'll gain exposure to a wide range of technologies while building your expertise across field engineering, customer engagement, and service delivery.

Most importantly, your work will directly contribute to keeping critical technology systems running efficiently and reliably.

What You'll Do

• Deliver onsite support for desktops, laptops, printers, and peripheral devices.

• Diagnose, maintain, repair, and service computer-related technologies.

• Take ownership of service activities across an assigned client base.

• Resolve technical issues using advanced tools and troubleshooting techniques.

• Perform maintenance activities and installation services.

• Identify recurring technical issues and contribute improvement recommendations.

• Support teammates by sharing technical knowledge and expertise.

• Contribute to service reporting, documentation, and continuous improvement initiatives.

• Proactively communicate technical and process improvements to management and team members.

What You'll Bring

• Active NV1 or NV2 Security Clearance (mandatory).

• Generally 2-4 years of relevant field engineering or technical support experience.

• Strong troubleshooting and problem-solving capability.

• Experience supporting desktop, laptop, printer, and peripheral technologies.

• Ability to work independently and take ownership of client service activities.

• Strong communication and customer service skills.

• Current Driver's Licence.

Why Join Us

At Unisys, you'll work on programs that matter.

Join a global technology company helping clients unlock what's possible through cloud, AI, digital workplace, logistics, and enterprise computing solutions.

This opportunity offers:

• Exposure to complex technology environments.

• Meaningful work supporting critical government operations.

• Collaboration with experienced technical professionals.

• The opportunity to strengthen your field engineering expertise.

• A role where technical ownership and customer impact go hand in hand.

• Career growth within a global technology organization.