Insurance Office Admin

ADB Constructions; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

ADB Constructions is seeking an organized Office Administrator to support our Support & Accounts Team on the Gold Coast. You will keep daily operations running smoothly, ensure accurate documentation, and deliver outstanding service to clients, trades, and colleagues.

With a minimum of two years in administration, ideally in insurance or construction, you will handle invoicing, data entry, and reception duties and assist directors and estimators in a fast-paced environment.

Qualifications

• Minimum 2 years’ administration experience, ideally in insurance or construction.
• Excellent data entry skills with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Outstanding customer service and communication skills.
• Demonstrated ability to thrive in a fast-paced, dynamic office environment.
• Proven success managing workloads and deadlines.

Responsibilities

• Handle all incoming emails and calls with timely, professional responses.
• Coordinate new job entries, book site visits, and support estimators and supervisors.
• Respond promptly to queries and escalate issues to keep work moving smoothly.
• Liaise with insurers, strata managers, and clients; manage claims via external portals.
• Prepare and submit invoices, contracts, variations, and supporting documentation accurately.
• Provide essential support to directors, estimators, and supervisors.
• Track claim progress and ensure procedures and standards are followed.
• Oversee uploads to OneDrive and manage receipts and supplier invoices via MYOB.
• Support onboarding of trades and ensure approvals are completed.
• Welcome visitors to reception and manage deliveries professionally.

Skills

Data entry

Customer service

Communication

Time management

Education

Year 12

Certificate III in Business Administration

Tools

Word

Excel

Outlook

Microsoft Office Suite

Job description

Office Administrator - Join Our Growing Team!

Are you an organised, proactive professional with a passion for supporting teams and delivering exceptional service? ADB Constructions is looking for a talented Office Administrator to play a key role in our Support & Accounts Team.

About the Role

As our Office Administrator, you'll be the backbone of our daily operations—ensuring projects run smoothly, documentation is accurate, and clients, trades, and colleagues receive outstanding support. This is a fantastic opportunity to join a respected company where your skills and initiative will be valued and rewarded.

Key Responsibilities

• Action all incoming emails and calls, ensuring timely and professional responses.
• Coordinate new job entries, book site visits, and support estimators and supervisors for seamless project delivery.
• Respond promptly to queries, escalating issues when needed to keep things moving.
• Liaise with insurers, strata managers, and clients, including managing claims through external portals (Endata & Wilbur).
• Prepare and submit invoices, contracts, variations, and supporting documentation with accuracy and attention to detail.
• Provide essential support to directors, estimators, and supervisors.
• Track claim progress, update internal systems, and ensure compliance with all procedures and standards.
• Oversee document uploads to OneDrive and manage receipts and supplier invoices via MYOB.
• Support the onboarding of trades and ensure all approval processes are completed correctly.
• Welcome visitors to reception and manage deliveries with a friendly, professional approach.

What We're Looking For

• Minimum 2 years’ administration experience, ideally in insurance or construction.
• Excellent data entry skills and meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Outstanding customer service and communication skills.
• Demonstrated ability to thrive in a fast-paced, dynamic office environment.
• Proven success managing workloads and deadlines.

Qualifications & Requirements

• Year 12 completion or equivalent.
• Certificate III in Business Administration or similar (preferred).
• Full working rights in Australia.
• Current driver's licence (for occasional site visits).

If you're ready to take the next step in your career and thrive in a supportive, fast-paced environment, we'd love to hear from you!