Claims Administrator

Building Response Australia; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Onsite parking

Company uniform provided

Learning and development opportunities

Friendly team

Job summary

Building Response Australia is seeking an Administration / Claims Assistant to join our busy Slacks Creek team. You will support day-to-day coordination of insurance repair claims, liaise with clients, trades and supervisors, and help keep all records accurate and up-to-date.

The role is full-time, Monday to Friday, onsite with parking. A proactive, detail‑oriented candidate with strong communication and organisational skills will fit well in our busy environment.

Qualifications

• Experience in administration, customer service or a similar role.
• Excellent written and verbal communication with a professional phone manner.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accuracy when handling information.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Manage incoming emails and phone enquiries from clients and trades.
• Coordinate appointments, bookings and team calendars.
• Prepare and issue repair contracts to homeowners.
• Create new jobs and ensure claim information is recorded.
• Update insurer portals and internal systems with progress.
• Monitor job progress and help meet client KPIs and timeframes.
• Provide administrative support to repair supervisors and assessors.
• Coordinate trades, subcontractors and suppliers as required.
• Follow up outstanding information and updates.
• Assist the wider team with administration and claims coordination.

Skills

Administration

Customer service

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office Suite

Job description

Full-Time | Monday to Friday | Onsite Parking Provided

About Us

Building Response Australia is a growing insurance building company based in Slacks Creek, specialising in residential and commercial insurance repairs throughout South East Queensland.

As part of the Australian Response Group, we provide end-to-end building, restoration and repair services to some of Australia's leading insurance companies. In addition to insurance repairs, we also undertake a range of high-end and large-scale commercial projects.

We pride ourselves on delivering quality workmanship, exceptional customer service and efficient outcomes for our clients.

About the Role

We are looking for a motivated and organised Administration / Claims Assistant to join our friendly and busy team in Slacks Creek.

This is a varied, fast-paced role where no two days are the same! You will work closely with our supervisors, assessors and administration team to assist with the day-to-day coordination of insurance repair claims.

The successful candidate will be someone who enjoys being busy, has excellent attention to detail and can confidently juggle multiple priorities while maintaining a positive, customer-focused approach.

Key Responsibilities

• Managing incoming emails and phone enquiries from clients, customers and trades.
• Coordinating appointments, bookings and team calendars.
• Preparing and issuing repair contracts to homeowners.
• Creating new jobs and ensuring all required claim information is accurately recorded.
• Maintaining job records and updating insurer portals and internal systems.
• Monitoring job progress and assisting with meeting client KPIs and timeframes.
• Providing administrative support to repair supervisors and assessors in managing their portfolios.
• Allocating and coordinating trades, subcontractors and suppliers as required.
• Following up outstanding information, documentation and job updates.
• Assisting the wider team with general administration and claims coordination duties.

About You

We are looking for someone who brings a positive attitude, strong work ethic and willingness to learn.

To be successful in this role, you will ideally have:

• Previous experience in administration, customer service or a similar role.
• Excellent written and verbal communication skills, with a confident and professional phone manner.
• Strong organisational skills and the ability to manage competing priorities.
• High attention to detail and accuracy when entering and managing information.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.
• The ability to work both independently and collaboratively within a team.
• A proactive, can-do attitude and willingness to take initiative.
• The ability to remain calm and adaptable in a busy, fast-paced environment.
• Previous experience in insurance claims, building or construction administration will be highly regarded, but is not essential.

What We Offer

• Full-time, Monday to Friday position.
• Supportive, friendly and collaborative team environment.
• Onsite parking.
• Company uniform provided.
• Opportunities to learn, develop and grow within the business.
• A varied role within a growing company.
• Competitive salary, commensurate with experience.