Administration Officer - Insurance Industry

InsureBuild; Melbourne; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

InsureBuild is seeking an Administration Officer to join our head office in Heidelberg West, Melbourne. You will support the claims and repair process, liaising with clients and trades. The role requires strong communication, organisation, and computer literacy. You will operate in a fast-paced environment and handle high volumes while maintaining accuracy and procedural compliance.

Willingness to learn, take direction, and meet deadlines is essential. A National Police Check will be conducted.

Qualifications

• Excellent communication skills, verbal and written.
• Be well organised and highly motivated.
• Sound understanding of computer literacy (MS Word, Excel and databases).
• Ability to multi-task and problem solve.
• Willing to take instructions and use initiative to learn.
• Able to handle pressure and meet strict deadlines.
• Ability to work in a high volume, fast-paced office environment.

Responsabilités

• Respond to client queries.
• Answer high volume inbound calls and make outbound calls as required.
• Lodgement of new claims and data entry.
• Coordinate with trades to schedule temporary emergency repairs.
• Respond to and action requests via portals, email or mail.
• Respond to and complete report submissions, purchase orders and invoices.
• Upload documentation to meet compliance requirements and KPI targets.
• Provide general administrative support to the team.
• General errands and ad-hoc duties in a busy office.

Connaissances

Communication skills

Organised

Microsoft Office

Multi-tasking

Initiative

Work under pressure

Formation

Outils

Microsoft Word

Excel

Databases

Description du poste

Administration Officer - Insurance Industry

Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm and malicious damage.

We have an opportunity for a Administration Officer to join our head office located in Heidelberg West.You will be part of a dynamic team, working closely with our administration and customer care teams. The Administration Officerrole is vital to the success of the claim and repair process.

The ideal candidate must have:

Excellent communication skills, both verbal and written

Be well organised andhighly motivated

A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)

The ability to multi-task andproblem solve

Willingness to take instructions and use initiative to learn

Able to handle pressure and complete tasks before strict deadlines

Ability to work in a high volume, fastpaced office environment

Role and responsibilities:

Respond to client queries

Answer high volume of inbound calls and make outbound calls as required

Lodgement of new claims and data entry

Ongoing communication with trades to schedule temporary emergency repairs

Responding to and action incoming requests via client specific portals, email, or mail

Respond to and complete report submissions, purchase orders and invoices

Upload documentation to meet internal and external compliance requirements and specific KPI targets

Provide general administrative support to the team

General errands and ad-hoc duties as required in busy office

Thisrole will be subject to a successful National Police Check.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company www.insurebuild.com

Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.