OFFICE ADMINISTRATOR – Exciting Career Opportunity

POOL PHYSICIANS PTY LTD; Cairns Regional; On-site; AUD 34,000 - 49,000; Full time

Job summary

POOL PHYSICIANS PTY LTD is seeking an organised Office Administrator to join our expanding Cairns team. This full-time role offers from $30 per hour with Monday–Friday hours (approx. 9am–5pm) and performance-based pay rises.

You will manage daily operations, handle calls and emails, coordinate technician bookings, and support a friendly team. We value reliable, customer-focused individuals with strong MS Office skills, Xero and Pooltrackr familiarity, and a proactive, detail‑driven mindset.

Qualifications

• Minimum of 1-2 years of office administration experience is required.
• Touch typing skills.
• Australian permanent resident with full work rights.

Responsibilities

• Oversee day-to-day office operations with confidence and professionalism
• Manage incoming calls, emails, and customer enquiries
• Coordinate job scheduling for technicians, bookings, and workflow
• Prepare invoices and maintain administrative records
• Support team members and promote a cohesive workplace
• Maintain a clean, organised office environment
• Follow established procedures with accuracy
• Learn and retain technical product information

Skills

Punctuality

Customer service

Phone etiquette

MS Office

Software proficiency

Xero

Pooltrackr

Attention to detail

Autonomy

Office administration experience

Tools

Xero

Pooltrackr

Job description

OFFICE ADMINISTRATOR – Exciting Career Opportunity

Full‑Time | From $30 per hour | Monday–Friday, approx. 9am–5pm

Our business is expanding, and we are

We’re growing our business and can’t wait to welcome a dynamic Office Administrator to our expanding team!

We are offering an exciting opportunity for a highly organised, motivated, and people‑focused Office Administrator to join our growing team. This role is perfect for someone who enjoys taking ownership, thrives in a dynamic environment, and is committed to delivering exceptional customer service.

As the central coordinator of our small business, you will ensure smooth daily operations, support a team of staff, and maintain a professional, welcoming environment.

Performance‑based pay rises recognising your contribution and growth

Key Responsibilities

• Oversee day‑to‑day office operations with confidence and professionalism
• Manage incoming calls, emails, and customer enquiries
• Coordinate job scheduling for a team of technicians, job bookings, and workflow with repairs and equipment installations
• Prepare invoices and maintain accurate administrative records
• Support team members and contribute to a positive, cohesive workplace
• Maintain a clean, organised office environment
• Follow established procedures with accuracy and attention to detail
• Learn and retain technical product information relevant to the business

Skills & Requirements

• Punctual, reliable, trustworthy, and adaptable
• Warm, respectful, mature minded communicator with strong customer service skills
• Excellent phone manner and interpersonal skills
• Strong computer skills; intermediate knowledge of Microsoft Office
• Proficiency across multiple software systems
• Experience with Xero, and Pooltrackr is advantageous
• High attention to detail and a proactive, solutions‑focused mindset
• Ability to work autonomously while supporting a friendly team
• Physically capable of performing daily office duties
• Must be an Australian permanent resident with full work rights
• Must have reliable transport
• Minimum of 1-2 years of office administration experience is required
• Touch typing skills

Why Join Us?

• Full Time Professional and Rewarding Role
• Performance‑based pay rises recognising your contribution and growth
• Genuine opportunity to advance into your senior Business Management position
• Supportive, friendly team culture
• No weekends or Public Holiday Work
• A role where your initiative and leadership truly make an impact

Phone [phone]

Immediate start available.

Employer questions

Your application will include the following questions:

Prior Pool Servicing Knowledge is advantageous

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have in Office Administration and what computer experience and skills do you have?