Insurance Claims Admin Specialist

InsureBuild; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

InsureBuild is seeking an Administration Officer to join our head office in Heidelberg West, Melbourne. You will support the claims and repair process, liaising with clients and trades. The role requires strong communication, organisation, and computer literacy. You will operate in a fast-paced environment and handle high volumes while maintaining accuracy and procedural compliance.

Willingness to learn, take direction, and meet deadlines is essential. A National Police Check will be conducted.

Qualifications

• Excellent communication skills, verbal and written.
• Be well organised and highly motivated.
• Sound understanding of computer literacy (MS Word, Excel and databases).
• Ability to multi-task and problem solve.
• Willing to take instructions and use initiative to learn.
• Able to handle pressure and meet strict deadlines.
• Ability to work in a high volume, fast-paced office environment.

Responsibilities

• Respond to client queries.
• Answer high volume inbound calls and make outbound calls as required.
• Lodgement of new claims and data entry.
• Coordinate with trades to schedule temporary emergency repairs.
• Respond to and action requests via portals, email or mail.
• Respond to and complete report submissions, purchase orders and invoices.
• Upload documentation to meet compliance requirements and KPI targets.
• Provide general administrative support to the team.
• General errands and ad-hoc duties in a busy office.

Skills

Communication skills

Organised

Microsoft Office

Multi-tasking

Initiative

Work under pressure

Education

Tools

Microsoft Word

Excel

Databases

Job description

InsureBuild is seeking an Administration Officer to join our head office in Heidelberg West, Melbourne. You will support the claims and repair process, liaising with clients and trades. The role requires strong communication, organisation, and computer literacy. You will operate in a fast-paced environment and handle high volumes while maintaining accuracy and procedural compliance.

Willingness to learn, take direction, and meet deadlines is essential. A National Police Check will be conducted.