Insurance Claims Admin & Scheduling Specialist

Reliabuild Group; Brisbane; On-site; AUD 50,000 - 60,000; Full time

Job summary

Reliabuild Group is seeking an Insurance Administration Assistant to support estimators on site and manage the end-to-end administration of repair claims. You will finalise site reports, label photos, proofread documents, and ensure accurate, timely paperwork.

You’ll liaise with insured parties and insurance companies, prepare contracts and letters, and help keep projects moving smoothly while delivering excellent customer service and attention to detail.

Qualifications

• Strong attention to detail and the ability to work both independently and collaboratively.
• Intermediate/Advanced skills in Microsoft systems.
• Excellent organisational and time management skills to prioritise tasks effectively.

Responsibilities

• Provide outstanding customer service by promptly answering phones and addressing inquiries.
• Review and proofread site reports prepared by Estimators to ensure accuracy, consistency, and professionalism.
• Check spelling, grammar, formatting, and compliance with company standards.
• Enter and update Scope of Works provided by Estimators into the company system.
• Ensure all job documentation is complete, accurate, and filed appropriately.
• Follow up with trades to ensure timely completion of work and maintain communication with all stakeholders.
• Act as a liaison between insured parties, insurance companies, and our internal team to ensure clear communication and resolution of issues.
• Collaborate closely with estimators, supervisors, and team members to facilitate smooth project workflows.
• Undertake various administrative duties to support overall running's of insurance claims

Skills

Attention to detail

Microsoft systems

Time management

Problem solving

Team collaboration

Tools

ENData

Blueprint

Prime Eco-system

Job description

Reliabuild Group is seeking an Insurance Administration Assistant to support estimators on site and manage the end-to-end administration of repair claims. You will finalise site reports, label photos, proofread documents, and ensure accurate, timely paperwork.

You’ll liaise with insured parties and insurance companies, prepare contracts and letters, and help keep projects moving smoothly while delivering excellent customer service and attention to detail.