Senior Insurance Claims Leader - Flexible Work & Impact

Private Advertiser; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Private Advertiser is seeking an experienced Insurance Claims Administrator in Melbourne. You will coordinate inspections, book sites, manage work orders and maintain precise claim records while liaising with insurers, builders, assessors and customers.

The role emphasizes clear communication, timely action, and ownership of tasks through to completion, with flexible working arrangements to be discussed with the successful applicant.

Qualifications

• Extensive experience in insurance claims administration.
• Sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims and competing priorities with attention to detail.
• Confidence communicating with customers experiencing stressful property damage events.

Responsibilities

• Coordinate inspection bookings, site access and technician schedules.
• Manage incoming work orders and maintain accurate job and claim records.
• Communicate with insurers, insurance builders, assessors, property managers and customers.
• Track reports, quotations, approvals and outstanding documentation.
• Upload reports, photographs and supporting documents to client portals.
• Provide timely updates and respond to enquiries in a professional manner.
• Monitor deadlines, service requirements and outstanding actions.
• Assist with invoicing and verify documentation against authorised works.

Skills

Insurance claims

Administration

Communication

Attention to detail

Multitasking

Microsoft Office

Claims portals

Tools

Microsoft Office

Claims portals

Job management systems

Job description

Private Advertiser is seeking an experienced Insurance Claims Administrator in Melbourne. You will coordinate inspections, book sites, manage work orders and maintain precise claim records while liaising with insurers, builders, assessors and customers.

The role emphasizes clear communication, timely action, and ownership of tasks through to completion, with flexible working arrangements to be discussed with the successful applicant.