Insurance Claims Admin & Coordination (Onsite Parking)

Building Response Australia; Brisbane; Sur place; AUD 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Company uniform provided

Learning and development opportunities

Friendly team

Résumé du poste

Building Response Australia is seeking an Administration / Claims Assistant to join our busy Slacks Creek team. You will support day-to-day coordination of insurance repair claims, liaise with clients, trades and supervisors, and help keep all records accurate and up-to-date.

The role is full-time, Monday to Friday, onsite with parking. A proactive, detail‑oriented candidate with strong communication and organisational skills will fit well in our busy environment.

Qualifications

• Experience in administration, customer service or a similar role.
• Excellent written and verbal communication with a professional phone manner.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and accuracy when handling information.
• Proficiency in Microsoft Office (Outlook, Word, Excel).

Responsabilités

• Manage incoming emails and phone enquiries from clients and trades.
• Coordinate appointments, bookings and team calendars.
• Prepare and issue repair contracts to homeowners.
• Create new jobs and ensure claim information is recorded.
• Update insurer portals and internal systems with progress.
• Monitor job progress and help meet client KPIs and timeframes.
• Provide administrative support to repair supervisors and assessors.
• Coordinate trades, subcontractors and suppliers as required.
• Follow up outstanding information and updates.
• Assist the wider team with administration and claims coordination.

Connaissances

Administration

Customer service

Organisational skills

Communication

Microsoft Office

Outils

Microsoft Office Suite

Description du poste

Building Response Australia is seeking an Administration / Claims Assistant to join our busy Slacks Creek team. You will support day-to-day coordination of insurance repair claims, liaise with clients, trades and supervisors, and help keep all records accurate and up-to-date.

The role is full-time, Monday to Friday, onsite with parking. A proactive, detail‑oriented candidate with strong communication and organisational skills will fit well in our busy environment.