Senior Insurance Claims Leader

Private Advertiser; Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Résumé du poste

Private Advertiser is seeking an experienced Insurance Claims Administrator in Melbourne. You will coordinate inspections, book sites, manage work orders and maintain precise claim records while liaising with insurers, builders, assessors and customers.

The role emphasizes clear communication, timely action, and ownership of tasks through to completion, with flexible working arrangements to be discussed with the successful applicant.

Qualifications

• Extensive experience in insurance claims administration.
• Sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims and competing priorities with attention to detail.
• Confidence communicating with customers experiencing stressful property damage events.

Responsabilités

• Coordinate inspection bookings, site access and technician schedules.
• Manage incoming work orders and maintain accurate job and claim records.
• Communicate with insurers, insurance builders, assessors, property managers and customers.
• Track reports, quotations, approvals and outstanding documentation.
• Upload reports, photographs and supporting documents to client portals.
• Provide timely updates and respond to enquiries in a professional manner.
• Monitor deadlines, service requirements and outstanding actions.
• Assist with invoicing and verify documentation against authorised works.

Connaissances

Insurance claims

Administration

Communication

Attention to detail

Multitasking

Microsoft Office

Claims portals

Outils

Microsoft Office

Claims portals

Job management systems

Description du poste

An experienced Insurance Claims Administrator is required to coordinate the administration of insurance related inspections, reports, make safe works and repairs.

This position requires extensive claims administration experience, strong communication skills and a clear understanding of the expectations, urgency and accountability involved in working within the insurance industry.

Flexible working arrangements are available, with working days and hours to be discussed with the successful applicant.

The role involves:

Managing incoming work orders and maintaining accurate job and claim records.

Coordinating inspection bookings, site access and technician schedules.

Communicating with insurers, insurance builders, assessors, property managers and customers.

Tracking reports, quotations, approvals and outstanding documentation.

Uploading reports, photographs and supporting documents to client portals.

Providing timely updates and responding professionally to enquiries.

Monitoring deadlines, service requirements and outstanding actions.

Supporting invoicing and checking documentation against authorised works.

Escalating delays, access issues and urgent matters promptly.

The successful applicant must have:

Extensive experience in insurance claims administration.

A sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.

Excellent written and verbal communication skills.

The ability to manage multiple claims and competing priorities while maintaining attention to detail.

Confidence communicating with customers experiencing stressful property damage events.

Strong organisational skills and consistent follow through.

Experience using claims portals, job management systems and Microsoft Office.

The ability to work independently while coordinating closely with field staff and management.

Experience within insurance building, restoration, property damage claims or specialist inspection services will be highly regarded.

The role suits someone who understands the importance of clear communication, accurate records, timely action and taking ownership of outstanding tasks through to completion.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• Do you have Technical Report Writing experience?

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