Insurance & Claims Administration Specialist

Job Q; Jimboomba; Hybrid; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Hourly rate + super

Job summary

Job Q is seeking an Insurance and Claims Administration Officer for a Local Government contract in Logan City, QLD. The role supports the Principal Insurance Advisor and team with claims intake, records management and workflow monitoring.

It requires accuracy, confidentiality and experience in a busy admin or claims environment. You will coordinate claims processes, liaise with stakeholders, and maintain insurance systems and documentation while supporting process improvements.

Qualifications

• Experience in busy admin, exec support, governance, finance or claims environment.
• Strong record-keeping and documentation skills.
• Proactive time management to meet deadlines.
• Ability to liaise with internal/external stakeholders with discretion.
• Good judgement and confidentiality when handling sensitive information.
• Proficiency with MS Office and common claim systems.

Responsibilities

• Provide administrative support for insurance claims, ensuring processes meet policies and statutory requirements.
• Act as first point of contact for insurance claims and enquiries; register and maintain electronic records.
• Conduct preliminary reviews and gather information to support claims progression.
• Monitor inboxes, workflows, due dates, and follow up on overdue items.
• Coordinate claims admin activities including correspondence, document collection, reporting and financial processing.
• Maintain and improve insurance systems, templates, and data quality initiatives.

Skills

Administration experience

Executive support

Governance

Finance

Claims experience

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Teams

TechnologyOne

Job description

Job Q is seeking an Insurance and Claims Administration Officer for a Local Government contract in Logan City, QLD. The role supports the Principal Insurance Advisor and team with claims intake, records management and workflow monitoring.

It requires accuracy, confidentiality and experience in a busy admin or claims environment. You will coordinate claims processes, liaise with stakeholders, and maintain insurance systems and documentation while supporting process improvements.