Senior Insurance Claims Admin

seek.com.au; Melbourne; Hybrid; AUD 60,000 - 85,000; Full time

Job summary

seek.com.au is seeking an experienced Insurance Claims Administrator to coordinate inspections, reports, and repairs within the insurance sector. The role requires delivering timely, accurate records and clear communication with insurers, customers, and field staff.

You will manage work orders, bookings and schedules, and ensure documentation aligns with approvals and service expectations. Flexible arrangements are available and the successful applicant will work closely with management to

Qualifications

• Extensive experience in insurance claims administration.
• Sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims and competing priorities with attention to detail.

Responsibilities

• Coordinate administration of insurance related inspections, reports, make safe works and repairs.
• Manage incoming work orders and maintain accurate job and claim records.
• Coordinate inspection bookings, site access and technician schedules.
• Communicate with insurers, insurance builders, assessors, property managers and customers.
• Track reports, quotations, approvals and outstanding documentation.
• Upload reports, photographs and supporting documents to client portals.
• Provide timely updates and respond professionally to enquiries.
• Monitor deadlines, service requirements and outstanding actions.
• Support invoicing and verify documentation against authorised works.
• Escalate delays, access issues and urgent matters promptly.

Skills

Insurance claims administration

Communication skills

Attention to detail

Multitasking

Organisational skills

Tools

Microsoft Office

Claims portals

Job management systems

Job description

An experienced Insurance Claims Administrator is required to coordinate the administration of insurance related inspections, reports, make safe works and repairs.

This position requires extensive claims administration experience, strong communication skills and a clear understanding of the expectations, urgency and accountability involved in working within the insurance industry.

Flexible working arrangements are available, with working days and hours to be discussed with the successful applicant.

The role involves:

Managing incoming work orders and maintaining accurate job and claim records.

Coordinating inspection bookings, site access and technician schedules.

Communicating with insurers, insurance builders, assessors, property managers and customers.

Tracking reports, quotations, approvals and outstanding documentation.

Uploading reports, photographs and supporting documents to client portals.

Providing timely updates and responding professionally to enquiries.

Monitoring deadlines, service requirements and outstanding actions.

Supporting invoicing and checking documentation against authorised works.

Escalating delays, access issues and urgent matters promptly.

The successful applicant must have:

Extensive experience in insurance claims administration.

A sound understanding of insurance workflows, approval processes, reporting requirements and service expectations.

Excellent written and verbal communication skills.

The ability to manage multiple claims and competing priorities while maintaining attention to detail.

Confidence communicating with customers experiencing stressful property damage events.

Strong organisational skills and consistent follow through.

Experience using claims portals, job management systems and Microsoft Office.

The ability to work independently while coordinating closely with field staff and management.

Experience within insurance building, restoration, property damage claims or specialist inspection services will be highly regarded.

The role suits someone who understands the importance of clear communication, accurate records, timely action and taking ownership of outstanding tasks through to completion.