Multiple IT Service Desk Analysts

Calleo; Canberra; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Contract extension potential

Multiple positions

Flexible start dates

Résumé du poste

Calleo is seeking multiple Service Desk Analysts to join a major Federal Government project based in Canberra. You will provide Level 1 and Level 2 technical support, manage incidents and requests, and help maintain IT operations on-site.

The successful candidate will hold an NV1 security clearance, have Service Desk or IT Support experience, and bring strong troubleshooting, communication and customer service skills. Government or large-enterprise experience is desirable.

Qualifications

• Active NV1 security clearance.
• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Experience in a government or large enterprise environment is desirable.

Responsabilités

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.

Connaissances

NV1 clearance

Troubleshooting

Customer service

IT Support

Communication

Description du poste

We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.

Key Responsibilities

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.
• Active NV1 security clearance.
• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Experience in a government or large enterprise environment is desirable.

We are seeking multiple Service Desk Analysts to join a major project with one of our Federal Government clients.

Key Responsibilities

• Provide Level 1 and Level 2 technical support.
• Manage incidents, service requests and escalations in line with ITIL processes.
• Troubleshoot technical issues and support system maintenance and testing.
• Collaborate with teams to maintain service continuity.

Essential Criteria

• Active NV1 security clearance.
• Experience in Service Desk or IT Support.
• Strong troubleshooting, communication and customer service skills.
• Experience in a government or large enterprise environment is desirable.

Location:

On-site in the ACT and/or VIC.

What’s on Offer?

• Initial 3-month contract with strong potential for extension.
• Multiple positions available.
• Flexible start dates, with contract periods running from November to January or December to February.