In-Store Tech Advisor (Part-Time)

Singtel; North Lakes; On-site; Confidential; Part time

Benefits offered by this job

Exclusive retail discounts

Paid Connected Day

Employee counselling services

Parental leave (paid)

Diversity & Inclusion initiatives

Job summary

Optus in North Lakes is seeking a positive, customer-focused Retail Service Consultant for a part-time position. You will be the face of the store, delivering standout experiences, building product knowledge, and guiding customers to simple, friendly solutions.

Join a team that values collaboration, integrity and inclusivity, with support for professional growth and excellent employee discounts. Weekend availability is preferred to cover busy periods.

Qualifications

• Experience in frontline customer service is preferred.
• Ability to explain technology in simple terms to a diverse audience.
• Willingness to work in a retail environment, including weekends.

Responsibilities

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build product knowledge and explain solutions clearly to customers.
• Understand customer needs and deliver personalised, practical solutions.
• Assist customers with enquiries and complex issues with empathy and calm.
• Support a welcoming store culture and collaborate with teammates.
• Stay adaptable during peak times and help keep the store running smoothly.

Skills

Customer focus

Communication

Teamwork

Job description

Optus in North Lakes is seeking a positive, customer-focused Retail Service Consultant for a part-time position. You will be the face of the store, delivering standout experiences, building product knowledge, and guiding customers to simple, friendly solutions.

Join a team that values collaboration, integrity and inclusivity, with support for professional growth and excellent employee discounts. Weekend availability is preferred to cover busy periods.