Part-Time Tech-Savvy Retail Concierge

Optus Enterprise; North Lakes; Hybrid; AUD 27,552,000 - 41,328,000; Part time

Benefits offered by this job

Monthly credit for Optus products

Exclusive discounts

Job summary

Optus is seeking a positive Retail Service Consultant to join our North Lakes team in a Part-Time capacity. If you love helping people and thrive in a supportive team, we’d love to have you on board.

You’ll build product knowledge, explain tech solutions clearly, and deliver personalised service that makes customers’ day. You’ll support enquiries with empathy and work with your team to keep the store running smoothly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus is seeking a positive Retail Service Consultant to join our North Lakes team in a Part-Time capacity. If you love helping people and thrive in a supportive team, we’d love to have you on board.

You’ll build product knowledge, explain tech solutions clearly, and deliver personalised service that makes customers’ day. You’ll support enquiries with empathy and work with your team to keep the store running smoothly.