Customer Banking Specialist — Cairns Branch (Contract)

Commonwealth Bank; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Cairns Branch. You will be the first point of contact, greeting customers, understanding enquiries, and guiding them to the right channel.

You’ll showcase in-branch technology and digital banking options to enhance the customer experience. This fixed-term contract role runs until December 2027, with a 38-hour workweek (Mon–Fri, 8:30am–5:00pm) in a full-time capacity, delivering service excellence to personal and small

Qualifications

• Experience delivering exceptional customer service, preferably in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor for face-to-face interactions.
• Ability to manage customer expectations with a friendly, professional presence.
• Interest in building a long-term career with Commonwealth Bank and improving customers’ financial wellbeing.

Responsibilities

• Greet customers and understand their enquiry to guide them to the appropriate channel.
• Build personal connections with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to clients.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication

Customer engagement

Professional demeanor

Job description

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Cairns Branch. You will be the first point of contact, greeting customers, understanding enquiries, and guiding them to the right channel.

You’ll showcase in-branch technology and digital banking options to enhance the customer experience. This fixed-term contract role runs until December 2027, with a 38-hour workweek (Mon–Fri, 8:30am–5:00pm) in a full-time capacity, delivering service excellence to personal and small