Customer Banking Specialist (contract) - Cairns Branch

cba; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

CommBank Cairns is seeking a Customer Banking Specialist Relief to join our Cairns Branch on a contract until December 2027. You will be the face of the bank and the first contact for customers, guiding enquiries to the right channel and delivering a seamless service experience.

Your daily duties include greeting customers, building personal connections through meaningful conversations, and demonstrating our in-branch technology and digital banking options.

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and professional demeanor.
• Genuine interest in building a career with CommBank and helping customers achieve their financial goals.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience.

Skills

Customer Service

Communication

Professionalism

Financial Services knowledge

Job description

Cairns Branch - Customer Banking Specialist Relief:

Contract opportunity until December 2027

Monday - Friday 8.30am - 5.00pm

Full time - 38 hours per week

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you'll help customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

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Advertising End Date: 27/10/2026