Customer Banking Specialist (contract) - Cairns Branch

Commonwealth Bank; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank, Cairns Branch, is seeking a Customer Banking Specialist on a full-time relief contract until December 2027. You will be the first point of contact for customers and help guide them through in-branch and digital options.

In this role you will greet customers, build connections through conversations, demonstrate our technology, and ensure the branch operates smoothly while delivering an exceptional customer experience.

Qualifications

• Proven track record of delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills with a professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with Commonwealth Bank.

Responsibilities

• Greet each customer and understand their inquiry, guiding the customer to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively and that customers are satisfied with their experience.

Skills

Customer service

Communication skills

Expectations management

Professional demeanor

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Cairns Branch - Customer Banking Specialist Relief:

• Contract opportunity until December 2027
• Monday - Friday 8.30am - 5.00pm
• Full time - 38 hours per week

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of peoples' lives - whetheritsopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou'llpositivelyimpactour customers' lives and ensure that when they need us,we'rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch,you'llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit'srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We'reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you'llhelp customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

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