Customer Banking Specialist (contract) - Cairns Branch

CommBank; Cairns Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

CommBank in Cairns is seeking a Customer Banking Specialist Relief to be the friendly first point of contact for customers at the Cairns Branch. You will greet customers, understand their enquiries, and guide them to the best channel or service.

This full-time relief role is 38 hours per week with a roster that runs Monday to Friday 8:30am–5:00pm; you’ll help customers explore in-branch and digital options and contribute to a smooth branch operation.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and a professional demeanour.
• Able to manage customer expectations with a confident, client-focused presence.
• Genuine interest in building a long-term career with CommBank to support customers' financial wellbeing.

Responsibilities

• Greet customers and understand their enquiry, guiding them to the right channel.
• Build personal connections through conversations to enhance the customer experience.
• Demonstrate in-branch technology and digital banking options.
• Support branch operations and ensure customers have a seamless experience.

Skills

Customer Service

Communication skills

Professional demeanour

Customer expectations management

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Cairns Branch - Customer Banking Specialist Relief:

• Contract opportunity until December 2027
• Monday - Friday 8.30am - 5.00pm
• Full time - 38 hours per week

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'