ICT Helpdesk Technician – Level 1 (Staff & Student Support)

Westbourne Grammar School; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Westbourne Grammar School seeks a customer-focused ICT Support Technician (Level 1) to provide first-line technical support to staff and students across the School. You’ll be the primary contact for ICT requests, helping maintain reliable technology services and delivering excellent customer support.

This hands-on role supports the ICT team in Service Desk operations, troubleshooting, and device deployments, contributing to a positive technology experience for our school community.

Qualifications

• Experience providing ICT support in a helpdesk or Service Desk environment.
• Excellent communication with users of varying technical abilities.
• Experience supporting Windows devices and Microsoft 365 applications.
• Strong troubleshooting across hardware, software and peripherals.

Responsibilities

• Provide first-line ICT support to staff and students across the School.
• Assist with Service Desk operations, troubleshooting, and device deployments.
• Help ensure reliable operation of technology services and a positive school technology experience.

Skills

Helpdesk experience

Customer service

Windows devices

Microsoft 365

Troubleshooting

Multi-tasking

Team player

Proactive learning

Job description

Westbourne Grammar School seeks a customer-focused ICT Support Technician (Level 1) to provide first-line technical support to staff and students across the School. You’ll be the primary contact for ICT requests, helping maintain reliable technology services and delivering excellent customer support.

This hands-on role supports the ICT team in Service Desk operations, troubleshooting, and device deployments, contributing to a positive technology experience for our school community.