IT Support Engineer

seek.com.au; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

SEEK is hiring a Level 1 IT Support Technician for a field-based role in Melbourne’s Inner Eastern Suburbs. You will deliver frontline IT assistance to a portfolio of school clients, resolve basic technical issues, and log activity using standard ticketing and documentation processes.

The role offers hands-on experience across Microsoft 365, Google Workspace, Apple devices, and device management tools, with growth into more senior support or project-focused work as skills develop.

Qualifications

• 1–2 years IT support experience.

Responsibilities

• Provide Level 1 technical support to a client base of private schools.

Skills

IT support

Customer service

Communication

Teamwork

Education

IT qualification

Tools

ConnectWise

NinjaOne

Microsoft 365

Google Workspace

JAMF

Microsoft Intune

IT Glue

Job description

Level 1 IT Support Technician – Field-Based

About the Role

We are seeking a motivated and enthusiastic Level 1 IT Support Technician to join a growing IT support team servicing a portfolio of clients.

This is a field-based, hands-on role and is ideal for someone early in their IT career who is eager to develop their technical skills, gain exposure to a broad range of technologies, and progress into more senior support and project-focused roles.

Key Responsibilities

Reporting to the IT support team, your responsibilities will include:

• Providing Level 1 technical support to a client base of private schools

• Managing and responding to support requests through ConnectWise

• Monitoring and supporting client environments using NinjaOne RMM

• Assisting with user access, documentation and credential management through IT Glue

• Supporting users across Microsoft 365 and Google Workspace

• Providing support for Apple devices and education environments

• Assisting with device management using JAMF and Microsoft Intune

• Troubleshooting hardware, software, network and end-user issues

• Providing responsive, professional and customer-focused support to school staff

• Escalating more complex technical issues to senior team members when required

• Maintaining accurate ticket notes and technical documentation

• Working closely with senior technicians and gaining exposure to a variety of technologies and IT projects

About You

To be successful in this role, you will ideally have:

• 1–2 years of IT support experience, or relevant practical experience

• A relevant IT qualification or degree is preferred

• A genuine passion for technology and problem-solving

• A strong desire to learn, develop your technical skills and pursue industry certifications

• Excellent communication and customer service skills

• The ability to work independently while also contributing effectively as part of a team

• A professional and approachable manner when working with school staff and clients

• A willingness to work regularly on-site across Inner Eastern Suburbs.

Experience with any of the following technologies will be highly regarded:

• ConnectWise

• NinjaOne

• Microsoft 365

• Google Workspace

• JAMF

• Microsoft Intune

• Apple devices and education environments

• IT Glue

Career Development

This role offers an excellent opportunity for someone looking to build a long-term career in IT.

You will receive exposure to a diverse range of technologies, client environments and technical challenges, while working alongside experienced IT professionals. Strong performers will have opportunities to progress into more advanced support and project-focused roles as their skills and experience develop.

Requirements

• A current or willingness to obtain a Working with Children Check is required

• Support is available for the successful candidate to obtain the required check

• Applicants must have the ability to work regularly on-site in the Inner Eastern Suburbs.

If you're an ambitious IT professional looking for an opportunity to develop your skills, gain valuable hands‑on experience and take the next step in your IT career, we'd love to hear from you.