Level 1 ICT Support Technician

Peoplebank; McLaren Vale; On-site; AUD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Level 1/2 IT Support Analyst to provide onsite support at a vibrant educational institution in McLaren Vale, Australia. The role emphasizes customer service and requires experience in ICT support, troubleshooting tech issues, and maintaining smooth operations. Applicants should have a minimum of 2 years' experience, excellent communication skills, and familiarity with both Mac and Windows environments. This position starts as a 6-month contract with the opportunity to transition to permanent employment.

Qualifications

• Minimum of 2 to 3+ years of proven experience in ICT support.
• Exceptional customer service skills with a friendly, professional approach.
• Strong organizational and time management skills.

Responsibilities

• Act as the first point of contact for teachers, students, and staff.
• Troubleshoot a variety of tech issues and ensure seamless access to systems.
• Document processes accurately.

Skills

Proven experience in ICT support

Exceptional customer service skills

Verbal and written communication abilities

Organizational and time management skills

Attention to detail

Familiarity with ticketing systems

Knowledge of Mac and Windows environments

Education

Tertiary qualifications in a related IT field

ITIL Foundation certificate

Job description

Peoplebank is recruiting for a Level 1/2 IT Support Analyst to work onsite at their education sector client based in the Southern Suburbs of Adelaide (45 min south of the CBD). This role will be offered as an initial 6 month contract with a very strong chance to go permanent after the initial contract period.

We are seeking a friendly, knowledgeable IT Help Desk Analyst to be the first point of contact for teachers, students, and staff at a vibrant educational institution. The role includes both face‑to‑face support and phone/email. Responsibilities include ensuring seamless access to ICT systems, troubleshooting a variety of tech issues, and keeping operations running smoothly in a lively school environment and during planned project periods. Your expertise will support vibrant learning experiences and empower the community to innovate and excel.

Required Skills

• Minimum of 2 to 3+ years of proven experience in ICT support, troubleshooting hardware, software, and network issues.
• Exceptional customer service skills with a friendly, professional approach.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills, to handle multiple requests effectively.
• Attention to detail and ability to document processes accurately.
• Familiarity with ticketing systems and prioritizing tasks based on SLAs.
• Knowledge of both Mac (preferred) and Windows environments.

Nice to Have Skills

• Experience working within educational or similar environments.
• Tertiary qualifications in a related IT field.
• ITIL Foundation certificate (or equivalent).
• Ability to work proactively on projects during school holidays.
• Prior experience in an ICT support role, especially in education.
• Valid Working with Children Check (can be organised prior to commencement).

We are looking to shortlist ASAP, with client interview taking place in the next 1 to 2 weeks, so don’t delay and APPLY NOW!

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.