Junior ICT Support Technician (School Tech) - Hybrid

JB Hi-Fi; City of Greater Shepparton; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid working models

Discounts across JB Hi-Fi Group

12 weeks parental leave

Job summary

JB Hi-Fi Education is partnering with Victorian schools to place ICT Support Technicians in on-site roles, assisting the Specialist Technician with Level 1/2 desktop support, basic server tasks, and deployment of system images. This entry-level position is ideal for those beginning their IT career.

You will contribute to on-site installations, document procedures, and provide essential user support in a fast-paced educational environment across Victoria.

Qualifications

• Team environment skills and customer service mindset.
• Curiosity for problem solving and willingness to learn new technologies.

Responsibilities

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Skills

Teamwork

Problem-solving

Customer service

Education

Min Cert 4 in IT Systems Administration

Tools

vCloud

CCNA

CompTIA

MCSA

ACMT/AciT

ITIL

Job description

JB Hi-Fi Education is partnering with Victorian schools to place ICT Support Technicians in on-site roles, assisting the Specialist Technician with Level 1/2 desktop support, basic server tasks, and deployment of system images. This entry-level position is ideal for those beginning their IT career.

You will contribute to on-site installations, document procedures, and provide essential user support in a fast-paced educational environment across Victoria.