ICT Support Technician (Level 1)

Westbourne Grammar School; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Westbourne Grammar School seeks a customer-focused ICT Support Technician (Level 1) to provide first-line technical support to staff and students across the School. You’ll be the primary contact for ICT requests, helping maintain reliable technology services and delivering excellent customer support.

This hands-on role supports the ICT team in Service Desk operations, troubleshooting, and device deployments, contributing to a positive technology experience for our school community.

Qualifications

• Experience providing ICT support in a helpdesk or Service Desk environment.
• Excellent communication with users of varying technical abilities.
• Experience supporting Windows devices and Microsoft 365 applications.
• Strong troubleshooting across hardware, software and peripherals.

Responsibilities

• Provide first-line ICT support to staff and students across the School.
• Assist with Service Desk operations, troubleshooting, and device deployments.
• Help ensure reliable operation of technology services and a positive school technology experience.

Skills

Helpdesk experience

Customer service

Windows devices

Microsoft 365

Troubleshooting

Multi-tasking

Team player

Proactive learning

Job description

Westbourne Grammar is seeking a customer-focused ICT Support Technician (Level 1) to provide first-line technical support to staff and students across the School. As the primary point of contact for ICT support requests, you will help ensure the reliable operation of technology services while delivering exceptional customer support.

The Opportunity

This is a hands-on role within our ICT team, providing first-line support to staff and students across the School. You will assist with Service Desk operations, troubleshooting, and device deployments while contributing to a reliable and positive technology experience for our school community.

About You

• You are a security-minded infrastructure professional with:
• Experience providing ICT support in a helpdesk, Service Desk or customer support environment.
• Strong customer service skills with the ability to communicate effectively with users of varying technical abilities.
• Experience supporting Microsoft Windows devices and Microsoft 365 applications.
• Sound troubleshooting and problem-solving skills across hardware, software and peripheral devices.
• The ability to manage multiple priorities and respond to support requests in a timely manner.
• A proactive approach with a willingness to learn and develop technical capability.
• Strong organisational skills and attention to detail.
• The ability to work collaboratively as part of a team and contribute to a positive workplace culture.
• A commitment to delivering high-quality service and support.

Why Westbourne

Westbourne is committed to creating an environment where great people can do their best work and continue to grow professionally. Our staff benefit from an exceptional Employee Value Proposition that includes:

• Salaries consistently positioned in the top 10% in the independent school sector.
• 30% tuition fee discounts for employees' children.
• Generous professional learning provisions and support for approved postgraduate study.
• Leadership development through the Institute for Leadership and Growth.
• Access to onsite aquatic, strength and fitness trainer, and allied health facilities.

Further Information

For confidential enquiries, please contact the Director of ICT via .au