ICT Assistant

Gilroy Catholic College Castle Hill; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 25% discount on school fees

Salary packaging options

Fitness Passport – discounted gym

Flexible work arrangements

Professional learning and career dev.

Cultural leave for Aboriginal & Torres

Job summary

Gilroy Catholic College Castle Hill is seeking an ICT Support Officer to provide first-level technical support for staff and students. You will assist with PC/MAC setup, account management, AV equipment, and ICT projects in a school environment.

The role requires strong problem-solving, customer service, and the ability to work both independently and as part of a team. Knowledge of Windows/macOS and Microsoft 365 is essential.

Qualifications

• Demonstrated experience in a technical support or ICT support role; school environment is an advantage.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365 suite, learning platforms and antivirus tools.
• Good understanding of networking fundamentals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Certifications such as Certificate IV in Information Technology or similar are desirable.

Responsibilities

• Provide first-level ICT support for staff and students, troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management, including password resets and access permissions.
• Monitor ICT inventory, asset tagging and record keeping; assist with ICT projects and deployments.
• Ensure helpdesk tickets are logged, tracked and resolved promptly.
• Provide basic training and guidance on common software and systems.
• Follow ICT policies and security protocols to protect data and systems.

Skills

Technical support experience

Windows & macOS

Networking fundamentals

Customer service

Independent & team work

Problem solving

Education

Certificate IV in Information Technology

Tools

Microsoft 365 suite

Learning platforms

Antivirus tools

Job description

Gilroy Catholic College Castle Hill – Castle Hill NSW

21h ago , from Catholic Education Diocese of Parramatta

Key Responsibilities

• Provide first-level technical support for staff and students, including troubleshooting and resolving hardware, software and network issues.
• Assist with the setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management (e.g., password resets, access permissions).
• Monitor and maintain ICT inventory, including asset tagging and record keeping.Assist with ICT projects, upgrades and deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved in a timely manner.
• Provide basic training and guidance to staff and users on common software and systems.
• Follow ICT policies and security protocols to protect data and systems

Why work at CSPD?

• Up to 25% discount on school fees for children enrolled in CSPD schools
• Salary packaging options for eligible employees
• Fitness Passport – discounted gym membership and wellness programs
• Flexible work arrangements (where eligible)
• Extensive professional learning and career development pathways
• Cultural leave for Aboriginal & Torres Strait Islander employees

Qualifications and Experience

• Demonstrated experience in a technical support or ICT support role (school environment is an advantage).
• Strong knowledge of Windows and/or macOS environments.
• Experience with common software applications (Microsoft 365 suite, learning platforms, antivirus tools).
• Good understanding of networking fundamentals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work both independently and as part of a team.
• Include any required certifications or desirable qualifications — e.g., Certificate IV in Information Technology or similar.

The Organisation

Gilroy Catholic College is part of CSPD, a system of 80 primary and secondary schools dedicated to transforming learning and unlocking the potential of over 40,000 students. With 5,000+ passionate employees, CSPD provides the resources, support, and professional opportunities to help educators thrive.

Child Safeguarding Statement

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children’s Guardian here.

Diversity Statement

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.