School ICT Helpdesk Specialist

Gilroy Catholic College Castle Hill; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 25% discount on school fees

Salary packaging options

Fitness Passport – discounted gym

Flexible work arrangements

Professional learning and career dev.

Cultural leave for Aboriginal & Torres

Job summary

Gilroy Catholic College Castle Hill is seeking an ICT Support Officer to provide first-level technical support for staff and students. You will assist with PC/MAC setup, account management, AV equipment, and ICT projects in a school environment.

The role requires strong problem-solving, customer service, and the ability to work both independently and as part of a team. Knowledge of Windows/macOS and Microsoft 365 is essential.

Qualifications

• Demonstrated experience in a technical support or ICT support role; school environment is an advantage.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365 suite, learning platforms and antivirus tools.
• Good understanding of networking fundamentals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Certifications such as Certificate IV in Information Technology or similar are desirable.

Responsibilities

• Provide first-level ICT support for staff and students, troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management, including password resets and access permissions.
• Monitor ICT inventory, asset tagging and record keeping; assist with ICT projects and deployments.
• Ensure helpdesk tickets are logged, tracked and resolved promptly.
• Provide basic training and guidance on common software and systems.
• Follow ICT policies and security protocols to protect data and systems.

Skills

Technical support experience

Windows & macOS

Networking fundamentals

Customer service

Independent & team work

Problem solving

Education

Certificate IV in Information Technology

Tools

Microsoft 365 suite

Learning platforms

Antivirus tools

Job description

Gilroy Catholic College Castle Hill is seeking an ICT Support Officer to provide first-level technical support for staff and students. You will assist with PC/MAC setup, account management, AV equipment, and ICT projects in a school environment.

The role requires strong problem-solving, customer service, and the ability to work both independently and as part of a team. Knowledge of Windows/macOS and Microsoft 365 is essential.