School ICT Support – Part-Time Tech Helper

Catholic Schools Parramatta Diocese; The Hills; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

School fees discount

Salary packaging

Fitness Passport

Flexible work

Professional learning

Cultural leave

Facilities

Job summary

Gilroy Catholic College in Castle Hill is seeking a reliable ICT Assistant to support the ICT team in delivering efficient technology services across the college. The successful candidate will assist with technical support, hardware and software maintenance, and contribute to ICT operations.

This ongoing part-time role (70 hours per fortnight) offers flexible start. You will provide first-level support to staff and students, assist with device configuration, account management, asset tracking,

Qualifications

• Demonstrated experience in a technical support or ICT support role, preferably in schools.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365 suite and common learning platforms.
• Good understanding of networking fundamentals.
• Excellent problem-solving and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-level technical support for staff and students, including troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management (e.g., password resets, access permissions).
• Monitor ICT inventory, asset tagging and record keeping; assist with projects and deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.
• Provide basic training and guidance on common software and systems.

Skills

Problem solving

Communication

Customer service

Teamwork

Independent work

Education

Certificate IV in Information Technology

Tools

Microsoft 365

Antivirus tools

Learning platforms

Job description

Gilroy Catholic College in Castle Hill is seeking a reliable ICT Assistant to support the ICT team in delivering efficient technology services across the college. The successful candidate will assist with technical support, hardware and software maintenance, and contribute to ICT operations.

This ongoing part-time role (70 hours per fortnight) offers flexible start. You will provide first-level support to staff and students, assist with device configuration, account management, asset tracking,