ICT Assistant

Catholic Schools Parramatta Diocese; The Hills; On-site; AUD 36,000 - 47,000; Part time

Benefits offered by this job

School fees discount

Salary packaging

Fitness Passport

Flexible work

Professional learning

Cultural leave

Facilities

Job summary

Gilroy Catholic College in Castle Hill is seeking a reliable ICT Assistant to support the ICT team in delivering efficient technology services across the college. The successful candidate will assist with technical support, hardware and software maintenance, and contribute to ICT operations.

This ongoing part-time role (70 hours per fortnight) offers flexible start. You will provide first-level support to staff and students, assist with device configuration, account management, asset tracking,

Qualifications

• Demonstrated experience in a technical support or ICT support role, preferably in schools.
• Strong knowledge of Windows and/or macOS environments.
• Experience with Microsoft 365 suite and common learning platforms.
• Good understanding of networking fundamentals.
• Excellent problem-solving and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-level technical support for staff and students, including troubleshooting hardware, software and network issues.
• Assist with setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management (e.g., password resets, access permissions).
• Monitor ICT inventory, asset tagging and record keeping; assist with projects and deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved promptly.
• Provide basic training and guidance on common software and systems.

Skills

Problem solving

Communication

Customer service

Teamwork

Independent work

Education

Certificate IV in Information Technology

Tools

Microsoft 365

Antivirus tools

Learning platforms

Job description

Gilroy College, Castle Hill is seeking a reliable and enthusiastic ICT Assistant to support our ICT team in delivering efficient and effective technology services across the organisation. The successful candidate will assist with technical support, hardware and software maintenance, and contribute to overall ICT operations.

This position is Ongoing Part-time (70 hours per fortnight). Start date is flexible for the right applicant.

Key Responsibilities

• Provide first-level technical support for staff and students, including troubleshooting and resolving hardware, software and network issues.
• Assist with the setup, installation, configuration and maintenance of computers, peripherals, mobile devices and AV equipment.
• Support user account management (e.g., password resets, access permissions).
• Monitor and maintain ICT inventory, including asset tagging and record keeping.
  Assist with ICT projects, upgrades and deployments.
• Ensure ICT helpdesk tickets are logged, tracked and resolved in a timely manner.
• Provide basic training and guidance to staff and users on common software and systems.
• Follow ICT policies and security protocols to protect data and systems

Why work at CSPD?

As part of Catholic Schools Parramatta Diocese (CSPD), you'll be supported by a system committed to transforming learning and unlocking student potential. Our employees enjoy a range of benefits, including:

• Up to 25% discount on school fees for children enrolled in CSPD schools
• Salary packaging options for eligible employees
• Fitness Passport - discounted gym membership and wellness programs
• Flexible work arrangements (where eligible)
• Extensive professional learning and career development pathways
• Cultural leave for Aboriginal & Torres Strait Islander employees
• Modern, state-of-the-art facilities designed for innovative teaching

Qualifications and Experience

• Demonstrated experience in a technical support or ICT support role (school environment is an advantage).
• Strong knowledge of Windows and/or macOS environments.
• Experience with common software applications (Microsoft 365 suite, learning platforms, antivirus tools).
• Good understanding of networking fundamentals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work both independently and as part of a team.
• Include any required certifications or desirable qualifications - e.g., Certificate IV in Information Technology or similar.

The Organisation

Gilroy Catholic College is part of CSPD, a system of 80 primary and secondary schools dedicated to transforming learning and unlocking the potential of over 40,000 students. With 5,000+ passionate employees, CSPD provides the resources, support, and professional opportunities to help educators thrive.

Child Safeguarding Statement

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including a valid Working with Children Check and adoption and compliance with CSPD's Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children's Guardian here.

Diversity Statement

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander children, and children from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.