ICT Helpdesk Technician

Villanova College; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Villanova College is seeking an experienced ICT Helpdesk Technician to join the ICT team on a full-time ongoing basis, commencing January 2027. This frontline role supports staff and students across hardware, software, and AV needs at a busy independent school (Years 5-12) in Coorparoo.

You will work under the ICT Manager and with a collaborative team to deliver technology services efficiently and to a high standard.

Qualifications

• 2 years in an IT helpdesk or customer service environment.
• Solid understanding of Windows 10 and macOS operating environments.
• Desirable: experience with Moodle, Office 365 and/or G Suite.

Responsibilities

• Provide first-level support via phone, email, helpdesk ticketing, face-to-face counter, and classroom support.
• Log, prioritise, and resolve helpdesk requests using a ticketing system.
• Re-imaging laptops and deploying software using SCCM.
• Support students with BYOD devices, including loan laptop management.
• Maintain and troubleshoot AV and classroom presentation equipment.
• Ensure the IT reception desk runs smoothly with asset labelling and fault records.
• Prepare devices for relief and temporary teaching staff.
• Escalate to senior ICT team members and keep documentation current.

Skills

Windows 10

macOS

Microsoft 365

Active Directory

Networking

Tools

SCCM

Moodle

G Suite

Office 365

Job description

Full-time Ongoing | Coorparoo | Onsite ICT team

About the role

Villanova College is seeking an experienced ICT Helpdesk Technician to join our ICT team on a full-time ongoing basis, commencing January 2027.

This is a hand-on, frontline support role at a busy independent boys' school (Years 5-12), where you will be the first point of contact for staff and students across a wide range of hardware, software, and AV support needs. You will work under the guidance of the ICT Manager and alongside a collaborative ICT team, ensuring technology services across the College are delivered efficiently and to a high standard.

What You'll Be Doing

• Providing first-level support via phone, email, helpdesk ticketing, face-to-face counter, and classroom and campus support
• Logging, prioritising, and resolving helpdesk requests using a structured ticketing system
• Re-imaging laptops and deploying software using SCCM
• Supporting students with BYOD devices in a guide-and-advise capacity, including loan laptop management
• Maintaining and troubleshooting AV and classroom presentation equipment
• Ensuring the IT reception desk runs smoothly, with accurate asset labelling, fault records, and secure storage
• Preparing devices for relief and temporary teaching staff
• Escalating appropriately to senior ICT team members and keeping documentation current

What You'll Bring:

• Solid understanding of Windows 10 and macOS operating environments
• Working knowledge of Microsoft 365
• A methodical approach to diagnosing unfamiliar problems
• General understanding of networking and Active Directory account management
• Experience with a range of hardware: laptops, tablets, desktops, smartphones, data projectors, interactive TVs, and wireless presentation devices
• At least 2 years in an IT helpdesk or customer service environment
• Desirable: Experience with education IT systems including Moodle, Office 365, and/or G Suite
• Desirable: ITIL knowledge or certification
• Desirable: Prior experience in a school environment

Why Villanova

Villanova offers a welcoming, collegial and values-led workplace with professional development, wellbeing supports, and a strong sense of community consistent with the College’s Augustinian tradition.

Child Safety and Compliance

Villanova College is committed to providing a child-safe environment and maintaining a respectful workplace free from harassment and bullying. All staff are required to uphold the College’s Student Protection policies and may be subject to child safety, police and reference checks.

Terms and conditions of employment are in accordance with the Catholic Employers Single Enterprise Agreement (Religious Institute Schools of Queensland) 2023-2026.

Applicants must be eligible to work in Australia and have a valid Working with Children check (Blue card).