IT Technician

St John's Anglican College; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

St John’s Anglican College – Forest Lake QLD is seeking an IT Technician to join the IT team, delivering frontline support to staff and students across campus. The role focuses on helpdesk responsiveness, ICT maintenance and security, and assisting with classroom technologies.

Ideal candidates have school-based IT/helpdesk experience, knowledge of Windows, M365, AD, Intune and SCCM, and a willingness to learn. A Diploma or equivalent is preferred and Working with Children Blue Card is required.

Qualifications

• Previous IT/helpdesk support experience, preferably within a school or similar environment.
• Experience supporting Microsoft Windows, Microsoft 365, Active Directory, Intune and SCCM.
• Experience supporting classroom AV technologies.
• Familiarity with macOS, iOS and Apple devices would be advantageous.
• Strong troubleshooting and problem-solving capabilities.
• Well-developed communication and interpersonal skills.
• The ability to prioritise competing requests and provide timely technical support.
• An Associate Diploma or equivalent technical qualification.
• Some flexibility in working hours is required to accommodate occasional out-of-school-hours requirements.

Responsibilities

• Provide frontline IT and helpdesk support to staff and students.
• Troubleshoot, maintain and support ICT resources across the College.
• Assist users with effective use of technology, systems and equipment.
• Undertake routine checks and report on the ICT environment.
• Support classroom technologies.
• Work collaboratively with the broader IT team to provide effective technology services across the College.
• Build positive relationshps with staff, students and other members of the College community.
• Maintain confidentiality.

Skills

IT support

Customer service

Troubleshooting

Communication

Teamwork

Education

Associate Diploma or equivalent

Tools

Microsoft Windows

Microsoft 365

Active Directory

Intune

SCCM

Classroom AV systems

Job description

St John's Anglican College – Forest Lake QLD

Bring your technical expertise to a role whre your work makes a difference every day.

Are you an IT professional who enjoys solving problems, helping people and working with a diverse range of technology?

Due to continued growth, we are seeking a capable, customer focused IT Technician to join our IT team and help deliver reliable, responsive technology services across our College campuses.

This is an excellent opportunity for an experienced IT support professional who enjoys variety, thrives on problem-solving and wants to contribute to a positive, future-focused educational environment. The role is permanent, full-time commencing in 2027.

Overview of St John’s

St John’s Anglican College is the leading Kindergarten to Year 12 coeducational school in south west Brisbane and is an International Baccalaureate World School for the Primary Years Program. St John’s Anglican College strives to provide an extraordinary, globally innovative and future-focused education from Kindergarten to Year 12. Our graduates are well educated, respectful, resilient and compassionate; equipped to be people of influence in their communities. Our teachers care about their students and are leaders in learning, focused on providing the best possible educational environment and ensuring that each child’s academic potential is maximised. We value and acknowledge the skills, energy and commitment of our employees. Accordingly, we seek to attract, develop and retain staff of the highest calibre and provide a working environment that enables them to maximise their contribution to achieving the College’s mission, vision and values.

Your opportunity

Working as part of the College's IT team, you will provide frontline technical support to staff and students while contributing to the operation, maintenance and security of ICT systems across the College.

A key focus will be responding to helpdesk requests, troubleshooting issues and ensuring users receive timely, professional and practical support.

This role requires you to:

• Provide responsive, customer focused IT and helpdesk support.
• Troubleshoot, maintain and support College ICT resources.
• Assist users with effective use of technology, systems and equipment.
• Undertake routine checks and report on the ICT environment.
• Support classroom technologies.
• Work collaboratively with the broader IT team to provide effective technology services across the College.
• Build positive relationshps with staff, students and other members of the College community.
• Hold a Working with Children Blue Card.
• Hold a current Driver’s Licence.
• Be flexible in relation to the changing requirements within a school environment and manage your time accordingly.
• Maintain confidentiality.

About you

We're looking for someone who combines strong technical capability with outstandingcustomer service.

Ideally, you will have:

• Previous IT/helpdesk support experience, preferably within a school or similar environment.
• Experience supporting Microsoft Windows, Microsoft 365, Active Directory, Intune and SCCM.
• Experience supporting classroom AV technologies.
• Familiarity with macOS, iOS and Apple deviceswould be advantageous.
• Strong troubleshooting and problem-solving capabilities.
• Well-developed communication and interpersonal skills.
• The ability to prioritise competing requests and provide timely technical support.
• The ability to work effectively both independently and within a team.
• A growth mindset and willingness to learn.
• An Associate Diploma or equivalent technical qualification.
• Some flexibility in working hours is required to accommodate occasional out-of-school-hours requirements.

Why us?

The College is committed to providing an extraordinary, globally innovative and future-focused education.

For an IT professional, that means an opportunity to apply your skills in an environment where technology directly supports learning, teaching and the experience of our College community.

You will join a workplace that values the skills, energy and contribution of its people and is committed to creating an environment in which employees can make a meaningful contribution to the College's mission, vision and values.

Child Safety

We are committed to promoting the safety, wellbeing and best interests of children and to preventing, detecting and responding to child harm.

The successful applicant must hold and maintain a Working with Children Blue Card and will be required to complete the College's Child Safety Suitability and Declaration Form.