ICT & AV Support Technician

Carmichael College; Morayfield; On-site; AUD 60,000 - 80,000; Full time

Job summary

Carmichael College in Morayfield, QLD, seeks an ICT & AV Support Technician to join our Christian, Prep to Year 12 community. You will serve as the first point of contact for service desk requests, provide frontline support to staff and students, and assist with deployment and maintenance of ICT infrastructure.

Responsibilities include managing Microsoft 365, networks, and AV systems across classrooms, meeting spaces, and events.

Qualifications

• Excellent written and verbal communication.
• Team player with a servant attitude.
• Attention to detail and accuracy.
• Experience with Apple Mac and iPad support.
• Blue Card (working with children) required.
• Active Christian faith in line with College Code.

Responsibilities

• Act as the first point of contact for Service Desk requests.
• Provide frontline ICT/AV support to staff, students and external clients.
• Maintain ICT asset database with hardware/software issue records.
• Administer Microsoft 365, network, firewall and antivirus services.
• Maintain user accounts and groups; support classroom and event AV systems.

Skills

Communication

Team player

Servant attitude

Attention to detail

Problem solving

Mac support

iPad support

Tools

Microsoft 365

Network administration

Firewall management

Antivirus systems

Job description

Carmichael College is a Prep to Year 12 co-educational, non-denominational Christian College situated in Morayfield. Carmichael College is a dynamic, developing College, committed to educational excellence in an overt and distinctly Christian environment.

The College is seeking a professional and experienced ICT & AV Support Technician to join our team. The ICT & AV Support Technician will assist with the deployment and maintenance of infrastructure, supporting web-based technologies and provide frontline technical support to our College community. Day to day tasks and responsibilities will include (but are not limited to):

Act as the first point of contact for Service Desk requests

Provide proactive support to staff, students, and external clients within agreed service levels

Maintain the ICT asset database, including records of hardware and software issues and their resolutions

Assist with the administration, monitoring, maintenance, and support of Microsoft 365, network, firewall, file and print services, antivirus systems, and other technologies

Maintain user account systems, including creating, modifying, and deleting user and group network accounts

Provide first-level support for classroom, meeting room, chapel, and event audio visual systems

Support College events, assemblies, performances, parent information evenings, and other activities requiring audio visual services

About You:

Excellent written and verbal communication skills

Team player

Humility and servant attitude, model a positive example of Christian community interactions with staff, students and the wider community

High level of attention to detail and accuracy

Experience with Apple Mac and iPad support and administration

Ability to solve problems and generate workable solutions

A current Blue Card (working with children check).

Applicants must be practicing Christians, who are active in their own churches and wholeheartedly subscribe to the College’sStatement of Faith andStaff Code of Conduct, which can be found on our website (https://www.carmichael.qld.edu.au/employment-2/) or obtained from the College.

Carmichael College is committed to safeguarding and promoting the safety, welfare and well-being of children and young people and expects all staff to share this commitment.