Hybrid Senior Property Claims Specialist: Complex & ISR

QBE Insurance Group; Brisbane; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing coaching

Counselling services

Financial & legal advice

Parental leave 18 weeks

Job summary

QBE Insurance Group is seeking a Senior Technical Claims Specialist to provide technical leadership across large and complex commercial property claims. You will collaborate with the Service Manager and the Commercial Large and Complex team, coaching and guiding the next generation of claims professionals.

You will manage end-to-end complex claims, work with customers, brokers and external partners, and contribute to claims strategy while mentoring colleagues to elevate technical capability.

Qualifications

• Extensive experience managing large and complex commercial property claims valued at $1 million or more.
• Experience managing ISR claims.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• A focus on improving end-to-end claims management performance.
• A self-motivated and resilient approach, with strong customer empathy and professionalism.

Responsibilities

• Provide technical expertise across large and complex commercial property claims.
• Support and mentor Senior Claims Officers to strengthen technical capability.
• Manage an end-to-end portfolio of complex commercial property claims.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Technical expertise

Coaching

Leadership

Customer empathy

Job description

QBE Insurance Group is seeking a Senior Technical Claims Specialist to provide technical leadership across large and complex commercial property claims. You will collaborate with the Service Manager and the Commercial Large and Complex team, coaching and guiding the next generation of claims professionals.

You will manage end-to-end complex claims, work with customers, brokers and external partners, and contribute to claims strategy while mentoring colleagues to elevate technical capability.