Hybrid Senior Claims Lead – Large & Complex Commercial Property

QBE Insurance Group; Melbourne; Hybrid; AUD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Hybrid Working

Wellbeing coaching

Confidential counselling

Financial and legal advice

Gender-equal parental leave (18 weeks)

Zusammenfassung

QBE Insurance Group is seeking a Senior Claims Officer to manage a portfolio of large and complex commercial property claims with a focus on delivering exceptional customer outcomes. The role supports senior leadership and emphasizes resilience, effective communication, and strong stakeholder relationships.

The position offers a hybrid working arrangement across QBE Offices Nationally, with opportunities to collaborate across brokers, customers, suppliers and internal partners in a fast-paced

Qualifikationen

• Must have commercial property claims experience.
• ISR (Industrial Special Risks) experience advantageous but not compulsory.
• A calm and resilient approach, with the confidence to make sound decisions even under pressure.
• Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy.
• Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively.
• A proactive, self-motivated mindset with a passion for delivering excellence and embracing change.

Aufgaben

• Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders.
• Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions.
• Build strong, trusted relationships with brokers, customers, suppliers, and internal partners.
• Thrive in a dynamic, fast-paced environment where no two days look the same.
• Help drive continuous improvement across the broader claims function by applying your expertise and insights.

Jobbeschreibung

QBE Insurance Group is seeking a Senior Claims Officer to manage a portfolio of large and complex commercial property claims with a focus on delivering exceptional customer outcomes. The role supports senior leadership and emphasizes resilience, effective communication, and strong stakeholder relationships.

The position offers a hybrid working arrangement across QBE Offices Nationally, with opportunities to collaborate across brokers, customers, suppliers and internal partners in a fast-paced