Senior Technical Claims Lead - Large & Complex Property

QBE Insurance Group; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid working

Wellbeing coaching and support

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Melbourne is seeking a Senior Technical Claims Specialist to lead and coach a team handling large and complex commercial property claims, including Business Interruption and ISR. You will partner with customers, brokers, loss adjusters and suppliers to ensure efficient claim outcomes while adhering to jurisdictional requirements and QBE's strategy.

Hybrid role with national office flexibility, focused on developing technical capability across the team and improving

Qualifications

• Extensive experience managing large and complex commercial property claims valued at $1 million or more.
• Experience managing ISR claims.
• Previous experience coaching or leading a team.
• Strong technical capability within commercial property claims.
• Focus on improving end-to-end claims management performance.

Responsibilities

• Provide technical expertise across large and complex commercial property claims.
• Support and mentor Senior Claims Officers to strengthen technical capability.
• Manage an end-to-end portfolio of complex commercial property claims.
• Partner with customers, brokers, loss adjusters, builders and suppliers throughout the claims process.
• Support effective and efficient claim assessment and repair outcomes.
• Coach and develop claims team members to build capability.
• Contribute to the claims strategy and achievement of team objectives.

Skills

Technical expertise across claims

Coaching and mentoring

Portfolio management

Stakeholder collaboration

Job description

QBE Insurance Group in Melbourne is seeking a Senior Technical Claims Specialist to lead and coach a team handling large and complex commercial property claims, including Business Interruption and ISR. You will partner with customers, brokers, loss adjusters and suppliers to ensure efficient claim outcomes while adhering to jurisdictional requirements and QBE's strategy.

Hybrid role with national office flexibility, focused on developing technical capability across the team and improving